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IT and Digital Support Associate

2 months ago

Hampton Magna, United Kingdom Telent Technology Services Limited Full time
Syntax error. Missing closing tag for "p". Oracle Technical Analyst

Our Technology Teams at Telent are committed and enterprising. You must be when you are bringing the digital revolution to homes, infrastructure and businesses across the country. Be prepared to jump right in when you join - to innovate and develop networks and systems for millions. The work is complex, but the reward is great - our work makes an impact Help build and keep the nation's critical infrastructure connected and protected 24\/7.

Working as part of our Enterprise Applications team you will be responsible daily for delivering technical support activities to ensure we provide a quality application service to the Telent business community, along with new technical solutions to enable our growing business.

Every day at Telent is different as we grow and evolve our use of new technologies to maximise business value. If you are looking to be part of a collaborative team who are committed to delivering great technical support to the business and are hungry to develop, we would love to hear from you.

The key deliverables of this role are as follows:

  1. Provide day to day technical support and maintenance activities within our Enterprise Applications estate.
  2. Design, test and implement new solutions to meet our evolving business needs.
  3. Collaborate with our product teams to continuously improve our application service, optimising solutions, reducing technical debt and risk where necessary.
  4. Liaise with third party suppliers to ensure resolution to agreed SLA's and standards.
  5. Infrastructure life cycle management and capacity planning.
The responsibilities for this role include:
  1. Provide 3rd line technical support & maintenance for our Enterprise Applications which include Oracle EBS, and Oracle Integration Cloud.
  2. Develop technical specifications, system architecture documentation and other relevant documentation.
  3. Ability to validate change or solution using Software Delivery Life cycle.
  4. Undertake application code development and database configuration.
  5. Managing the unit, system, and integration testing.
  6. Liaise with software vendors where necessary and apply or oversee relevant software updates and patches.
  7. Monitor performance and efficiency of applications and instigate modifications and improvements where necessary.
Key Requirements:

  1. Demonstrate extensive experience with SQL, PL\/SQL, interfaces, workflows, reports.
  2. Demonstrate experience in OAF page extension and customization.
  3. Demonstrate experience in Application Object Library within Oracle ERP suite.
  4. Ability to understand business process and design solutions as per business requirements.
  5. Demonstrate experience with Oracle Integration Cloud Service.
  6. Work within the framework and guidelines of ITIL processes and policies, ensuring alignment to best practice.
  7. Experience delivering solutions in other technologies outside Oracle EBS (Desirable).
What we offer:

A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver.

We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work.

The additional benefits with this role:

  1. 34 days holiday, including public holidays, plus the option to buy or sell five days each year.
  2. Company pension scheme.
  3. A range of family friendly policies.
  4. Occupational health support and wellbeing Portal.
  5. Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme.
Learn more about Telent.
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