Digital Infrastructure Specialist
3 days ago
We are seeking a highly skilled Digital Infrastructure Specialist to join our team at Telent Technology Services Limited.
About the Role:
The successful candidate will be responsible for ensuring the seamless design, transition, and delivery of new or modified IT services that align with business objectives and deliver value to our clients.
Key Responsibilities:
- Apply ITIL best practices to create efficient, resilient, and customer-centric service management processes.
- Create Service Transition plans for the delivery of new services into operations including User Acceptance Testing (UAT).
- Ensure Operational Readiness for new or modified service offerings.
- Undertake Post-Implementation Review (PIR) of implemented services.
- Work closely with the Bid, Pre-sales, and Sales teams to ensure high-quality proposals are submitted, and design high-quality support solutions that are fully costed and deliver high value for the customer.
- Assist in translating business and user requirements into functional service designs that are feasible, scalable, and measurable.
Requirements:
- Previous experience in a Service Design or Service Transition role, or significant experience in customer service capacity (i.e. Service Management/ Service Desk).
- Service-focused with an appreciation for understanding technical solutions.
- Self-motivated and capable of working within bid and project timescales and deadlines.
- Ability to obtain SC Clearance.
- Experience of working in an Agile project delivery framework.
- Experience in creation of Service Design Packs (SDP's) for new or updated complex services.
- Strong Microsoft Excel, PowerPoint, Visio, and Word skills.
- Good understanding of design concepts of System Thinking, Service Thinking, Design Thinking, and Lean Thinking.
What We Offer:
- An estimated salary of £60,000 - £80,000 per annum, depending on experience.
- 34 days holiday, including public holidays, plus the option to buy or sell days annually OR 26 days holiday, plus public holidays, and the option to buy or sell days annually.
- Company pension scheme.
- A range of family-friendly policies.
- OCCUPATIONAL HEALTH SUPPORT AND WELLBEING PORTAL.
- Discounts on Cinema, Restaurants, and Shopping with Telent Reward scheme.
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