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Team Leader

2 months ago


London, Greater London, United Kingdom Grosvenor Casinos Full time

Job Summary

We are seeking a highly skilled and experienced Team Leader to join our Food and Beverage team at Grosvenor Casinos. As a Team Leader, you will be responsible for leading a team of food and beverage staff to deliver exceptional customer service and ensure the smooth operation of our restaurants and bars.

Key Responsibilities

  • Lead a team of food and beverage staff to deliver high-quality service and ensure customer satisfaction
  • Manage the day-to-day operations of our restaurants and bars, including inventory management, staff scheduling, and customer feedback
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Collaborate with other departments to ensure seamless service delivery and maximize revenue
  • Conduct regular team meetings and provide coaching and feedback to staff to ensure they are meeting performance expectations

Requirements

  • Proven experience in a food and beverage leadership role, preferably in a casino or hospitality environment
  • Excellent communication and interpersonal skills, with the ability to lead and motivate a team
  • Strong problem-solving and analytical skills, with the ability to make informed decisions
  • Ability to work in a fast-paced environment and adapt to changing circumstances
  • Knowledge of food and beverage operations, including inventory management and customer service standards

What We Offer

  • Competitive salary and benefits package
  • Opportunities for career advancement and professional development
  • Collaborative and dynamic work environment
  • Discounts on food and beverages in our restaurants and bars