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Team Leader
2 months ago
Job Summary
We are seeking a highly skilled and experienced Team Leader to join our Food and Beverage team at Grosvenor Casinos. As a Team Leader, you will be responsible for leading a team of food and beverage staff to deliver exceptional customer service and ensure the smooth operation of our restaurants and bars.
Key Responsibilities
- Lead a team of food and beverage staff to deliver high-quality service and ensure customer satisfaction
- Manage the day-to-day operations of our restaurants and bars, including inventory management, staff scheduling, and customer feedback
- Develop and implement strategies to improve customer satisfaction and loyalty
- Collaborate with other departments to ensure seamless service delivery and maximize revenue
- Conduct regular team meetings and provide coaching and feedback to staff to ensure they are meeting performance expectations
Requirements
- Proven experience in a food and beverage leadership role, preferably in a casino or hospitality environment
- Excellent communication and interpersonal skills, with the ability to lead and motivate a team
- Strong problem-solving and analytical skills, with the ability to make informed decisions
- Ability to work in a fast-paced environment and adapt to changing circumstances
- Knowledge of food and beverage operations, including inventory management and customer service standards
What We Offer
- Competitive salary and benefits package
- Opportunities for career advancement and professional development
- Collaborative and dynamic work environment
- Discounts on food and beverages in our restaurants and bars