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Customer Experience Representative

2 months ago

Canterbury, Kent, United Kingdom Alter Global Full time

About the Role

We're seeking a highly skilled and motivated Customer Experience Representative to join our team at Alter Global. As a key member of our customer success team, you will be responsible for delivering exceptional customer experiences and driving revenue growth for our agricultural clients.

Key Responsibilities

  • Customer Success: Work closely with farmers to understand their business goals and objectives, and provide tailored solutions to help them achieve success with our technology.
  • Account Management: Build and maintain strong relationships with our clients, providing proactive support and guidance to ensure they get the most out of our product.
  • Relationship Management: Develop and maintain relationships with key stakeholders in the agricultural industry, including veterinarians, consultants, and bankers.
  • Growth Initiatives: Collaborate with cross-functional teams to identify opportunities for growth and improvement, and develop strategies to drive business results.

Requirements

  • Customer Success Experience: Proven track record of delivering exceptional customer experiences and driving revenue growth in a customer-facing role.
  • Account Management: Experience managing high-stakes accounts and building relationships with diverse groups of people.
  • Data-Driven: Strong analytical skills and ability to understand customer touchpoints and drive success.
  • Agricultural Knowledge: Familiarity with the agricultural industry and its challenges, although not required.
  • Culture Fit: Passion for delivering world-class customer experiences and commitment to our company values.

What We Offer

  • Competitive Salary: Attractive remuneration package made up of salary, benefits, and an employee stock ownership plan.
  • Wellness Program: Unlimited paid annual leave, wellness leave, and parental benefits to support your well-being.
  • Professional Growth: Opportunities for professional development and growth within the company.