Customer Success Representative

2 months ago


Canterbury, Kent, United Kingdom Alter Global Full time

About the Role

We are seeking a highly motivated and experienced Customer Success Representative to join our team at Alter Global. As a key member of our customer-facing team, you will be responsible for ensuring our customers achieve their goals and get the most out of our cutting-edge technology.

Key Responsibilities

  • Customer Success: Work directly with farmers to understand their needs and goals, and provide tailored support to help them achieve success with our technology.
  • Account Management: Build and maintain strong relationships with our customers, identifying opportunities to upsell and cross-sell our products and services.
  • Relationship Management: Develop and maintain relationships with key stakeholders in the farming community, including veterinarians, consultants, and bankers.
  • Growth Initiatives: Collaborate with cross-functional teams to identify and implement initiatives that drive growth and improve the customer experience.

What We're Looking For

  • A proven track record of success in customer-facing roles, with a strong focus on building relationships and driving growth.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups of people.
  • Strong analytical and problem-solving skills, with the ability to identify and prioritize opportunities for growth and improvement.
  • A passion for the agricultural sector and a deep understanding of the challenges and opportunities facing farmers.
  • A commitment to delivering exceptional customer service and a customer-centric approach to business.

What We Offer

  • A competitive salary and benefits package, including a comprehensive employee stock ownership plan.
  • Opportunities for professional growth and development, including training and mentorship programs.
  • A dynamic and supportive work environment, with a strong focus on teamwork and collaboration.
  • A chance to work with a cutting-edge technology that is making a real difference in the lives of farmers and their communities.


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