Customer Success Specialist

4 weeks ago


Canterbury, Kent, United Kingdom Cyclone Computer Co Ltd Full time
Customer Success Advisor

Cyclone Computer Co Ltd is seeking a highly skilled Customer Success Advisor to join our team. As a key member of our operations, you will play a crucial role in delivering exceptional customer experiences and building long-term relationships with our clients.

Key Responsibilities:
  • Customer Support: Respond to customer inquiries, provide effective assistance, and resolve issues in a timely and professional manner.
  • Quote Creation and Order Fulfillment: Assist Account Managers in creating quotes and fulfilling orders, ensuring seamless customer experiences.
  • Proactive Positioning: Proactively introduce Cyclone products and services to new and existing customers, driving business growth and revenue.
What We Offer:
  • Competitive Salary and Benefits: Enjoy a comprehensive benefits package, including health insurance, annual leave, and the option to purchase additional leave.
  • Ongoing Professional Development: Access our in-house training platform, ensuring you stay up-to-date with the latest industry trends and technologies.
  • Collaborative Team Environment: Be part of a diverse and inclusive team, working closely with colleagues to achieve shared goals.
  • Discounts and Perks: Enjoy discounts on IT hardware from our vendors and a full set of necessary equipment.
Requirements:
  • Customer Service Experience: Recent experience in customer service and/or sales, with a proven track record of delivering exceptional customer experiences.
  • Technical Skills: Proficiency in working with spreadsheets, email, web, and other communication media.
  • Planning and Organizing: Exceptional planning, organizing, and prioritizing skills, with high accuracy and attention to detail.

About Cyclone Computer Co Ltd: We are a dynamic and innovative company, committed to delivering exceptional customer experiences and driving business growth. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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