Helpdesk Administrator

4 days ago


Wickford, Essex, United Kingdom CBW Staffing Solutions Full time
Helpdesk Administrator Opportunity

We are seeking an experienced Helpdesk Administrator to join our team at CBW Staffing Solutions. As a Helpdesk Administrator, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:
  • Answer Help Desk calls and input information into client and system databases
  • Raise reactive call outs, PPM visits, and quoted works
  • Monitor the shared mailbox and action emails as necessary
  • Close all jobs accurately across systems, meeting SLA requirements
  • Assist staff with queries and provide administrative support
Requirements:
  • Proven track record of working in Facilities Management
  • Excellent communication and customer service skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong organizational and administrative skills

This is an exciting opportunity to join a dynamic team and contribute to the success of our clients. If you are a motivated and experienced Helpdesk Administrator looking for a new challenge, please apply today.



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