Helpdesk Administrator

Helpdesk Administrator - FM Service Provider - Wickford, Essex - Up to £30,000 per annum depending on experience 

Are you an experienced Helpdesk Administrator looking for a new challenge?
Are you immediately available and looking for permanent work?  
If so please read on...

Exciting opportunity for an experienced Helpdesk Administrator to work for an established Facilities company on a unique site based in Wickford, Essex. The company provides maintenance for one of their leading contracts in the area and always aspires to provide a first class service.  

The successful candidate will have a proven track record of working within Facilities Management. Your main duties will consist of  helpdesk, day to day administration tasks, working closely with the Helpdesk Manager chasing documentation/Invoices and answering calls and emails.

Hours/details:

Monday to Friday
9:00am to 17:00pm 
WFH - Wednesday 
Contract type - Permanent 
Immediate start Important – Must have previous experience working in the role above and be able to start immediately.

Responsibilities & Duties:

Answer Help Desk calls and input into both client and the systems accordingly
Raise reactive call outs, PPM visits and Quoted works
Monitor the on Shared Mailbox and action emails as necessary
Close all jobs accurately across systems, in time to meet their SLA
Assisting staff with queries as and when required
Raising reports to drive efficacy and performance
Ad hoc reports required by the customer for specific information
Assisting with producing necessary documentation for audits when required
Assisting with filing and archiving
Ensuring client portals are updated promptly with updates
Obtaining stationary where necessary
Support the requirements for Permits and submission.
Managing multiple engineers’ schedules – Reactive, PPM and Quoted
Ordering of materials and plant hire / Raising purchase orders
Liaising and chasing subcontractors/suppliers for schedule dates, organising with customers.
General excellent administrative housekeeping– IE making sure any worksheets/Invoices are not only
Uploaded to customer portals but onto internal systems. Any vital information on the job is attached.
Invoicing of reactive and quoted tasks upon completion
Ensure a full handover when going on Annual leave
Review of hire list and ensuring off hired items are taken promptly
Posting of letters and parcels
Managing materials orders from order to delivery
Invoicing of reactive and quoted tasks upon completion
Administration of timesheets and ensuring accuracy of work completed
Maintaining timesheets across two systems, ensuring MB numbers and hours match.
Production of accurate and timely Invoices, ensuring costs incurred are accurately recovered.
To be included in Team meetings with clients – To action feedback from these alongside the Manager.
Ensure tasks are being attended within SLAs, if not communicating with the client
Generate monthly reporting for the customerRequirements:

At least 3 years in the maintenance industry.
Must be confident as you will be dealing with customer issues
Knowledge of Scheduling Engineers daily routes.
Knowledge of Prism/ Service Channel (Not as essential but would be useful)
Knowledge of scheduling systems
Must be able to invoice
Knowledge of raising purchase orders
Good communication skills as will be dealing with engineers & clients.Please send your CV to Brooke at CBW Staffing Solutions for more information