Facilities Management Helpdesk Specialist

3 weeks ago


Wickford, Essex, United Kingdom CBW Staffing Solutions Full time

Job Title: Helpdesk Administrator

About the Role:

We are seeking an experienced Helpdesk Administrator to join our team at CBW Staffing Solutions. As a Helpdesk Administrator, you will be responsible for providing exceptional support to our clients and internal teams, ensuring timely resolution of queries and issues.

Key Responsibilities:

  • Respond to Helpdesk calls and emails, providing accurate and timely information to clients and engineers.
  • Manage and update shared mailboxes, ensuring all information is accurately recorded and up-to-date.
  • Close jobs accurately across systems, meeting strict Service Level Agreements (SLAs).
  • Assist staff with queries and provide technical support as required.
  • Raise reports to drive efficacy and performance, and produce ad-hoc reports for clients.
  • Support the production of necessary documentation for audits and ensure client portals are updated promptly.
  • Obtain stationery and supplies as needed, and manage permits and submissions.
  • Manage multiple engineers' schedules, including reactive, PPM, and quoted tasks.
  • Order materials and plant hire, and raise purchase orders as required.
  • Liaise with subcontractors and suppliers to schedule dates and organize with customers.
  • Perform general administrative tasks, including filing, archiving, and maintaining accurate records.
  • Invoice clients for reactive and quoted tasks upon completion.
  • Ensure a smooth handover when taking annual leave and review hire lists to ensure off-hired items are returned promptly.
  • Post letters and parcels, and manage materials orders from order to delivery.

Requirements:

  • At least 3 years of experience in the maintenance industry.
  • Confident communication skills, as you will be dealing with customer issues.
  • Knowledge of scheduling engineers' daily routes and familiarity with Prism/Service Channel systems.
  • Ability to invoice and raise purchase orders.
  • Good communication skills, as you will be working with engineers and clients.

What We Offer:

As a Helpdesk Administrator at CBW Staffing Solutions, you will have the opportunity to work in a dynamic and supportive team environment, with a range of benefits and opportunities for career growth.



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