Facilities Management Helpdesk Specialist
3 weeks ago
Job Title: Helpdesk Administrator
About the Role:
We are seeking an experienced Helpdesk Administrator to join our team at CBW Staffing Solutions. As a Helpdesk Administrator, you will be responsible for providing exceptional support to our clients and internal teams, ensuring timely resolution of queries and issues.
Key Responsibilities:
- Respond to Helpdesk calls and emails, providing accurate and timely information to clients and engineers.
- Manage and update shared mailboxes, ensuring all information is accurately recorded and up-to-date.
- Close jobs accurately across systems, meeting strict Service Level Agreements (SLAs).
- Assist staff with queries and provide technical support as required.
- Raise reports to drive efficacy and performance, and produce ad-hoc reports for clients.
- Support the production of necessary documentation for audits and ensure client portals are updated promptly.
- Obtain stationery and supplies as needed, and manage permits and submissions.
- Manage multiple engineers' schedules, including reactive, PPM, and quoted tasks.
- Order materials and plant hire, and raise purchase orders as required.
- Liaise with subcontractors and suppliers to schedule dates and organize with customers.
- Perform general administrative tasks, including filing, archiving, and maintaining accurate records.
- Invoice clients for reactive and quoted tasks upon completion.
- Ensure a smooth handover when taking annual leave and review hire lists to ensure off-hired items are returned promptly.
- Post letters and parcels, and manage materials orders from order to delivery.
Requirements:
- At least 3 years of experience in the maintenance industry.
- Confident communication skills, as you will be dealing with customer issues.
- Knowledge of scheduling engineers' daily routes and familiarity with Prism/Service Channel systems.
- Ability to invoice and raise purchase orders.
- Good communication skills, as you will be working with engineers and clients.
What We Offer:
As a Helpdesk Administrator at CBW Staffing Solutions, you will have the opportunity to work in a dynamic and supportive team environment, with a range of benefits and opportunities for career growth.
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