Helpdesk Administrator

Helpdesk Administrator - FM Service Provider - Wickford, Essex - Up to £30,000 per annum depending on experience 

Are you an experienced Helpdesk Administrator looking for a new challenge?
Are you immediately available and looking for permanent work?  
If so please read on...

Exciting opportunity for an experienced Helpdesk Administrator to work for an established Facilities company on a unique site based in Wickford, Essex. The company provides maintenance for one of their leading contracts in the area and always aspires to provide a first class service.  

The successful candidate will have a proven track record of working within Facilities Management. Your main duties will consist of  helpdesk, day to day administration tasks, working closely with the Helpdesk Manager chasing documentation/Invoices and answering calls and emails.

Hours/details:

• Monday to Friday
• 9:00am to 17:00pm 
• WFH - Wednesday 
• Contract type - Permanent 
• Immediate start 

Important – Must have previous experience working in the role above and be able to start immediately.

Responsibilities & Duties:

• Answer Help Desk calls and input into both client and the systems accordingly
• Raise reactive call outs, PPM visits and Quoted works
• Monitor the on Shared Mailbox and action emails as necessary
• Close all jobs accurately across systems, in time to meet their SLA
• Assisting staff with queries as and when required
• Raising reports to drive efficacy and performance
• Ad hoc reports required by the customer for specific information
• Assisting with producing necessary documentation for audits when required
• Assisting with filing and archiving
• Ensuring client portals are updated promptly with updates
• Obtaining stationary where necessary
• Support the requirements for Permits and submission.
• Managing multiple engineers’ schedules – Reactive, PPM and Quoted
• Ordering of materials and plant hire / Raising purchase orders
• Liaising and chasing subcontractors/suppliers for schedule dates, organising with customers.
• General excellent administrative housekeeping– IE making sure any worksheets/Invoices are not only
• Uploaded to customer portals but onto internal systems. Any vital information on the job is attached.
• Invoicing of reactive and quoted tasks upon completion
• Ensure a full handover when going on Annual leave
• Review of hire list and ensuring off hired items are taken promptly
• Posting of letters and parcels
• Managing materials orders from order to delivery
• Invoicing of reactive and quoted tasks upon completion
• Administration of timesheets and ensuring accuracy of work completed
• Maintaining timesheets across two systems, ensuring MB numbers and hours match.
• Production of accurate and timely Invoices, ensuring costs incurred are accurately recovered.
• To be included in Team meetings with clients – To action feedback from these alongside the Manager.
• Ensure tasks are being attended within SLAs, if not communicating with the client
• Generate monthly reporting for the customer

Requirements:

• At least 3 years in the maintenance industry.
• Must be confident as you will be dealing with customer issues
• Knowledge of Scheduling Engineers daily routes.
• Knowledge of Prism/ Service Channel (Not as essential but would be useful)
• Knowledge of scheduling systems
• Must be able to invoice
• Knowledge of raising purchase orders
• Good communication skills as will be dealing with engineers & clients.

Please send your CV to Brooke at CBW Staffing Solutions for more information

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