Helpdesk Administrator

3 days ago

Wickford, Essex, United Kingdom CBW Staffing Solutions Full time
About the Role

CBW Staffing Solutions is seeking an experienced Helpdesk Administrator to join their team. As a Helpdesk Administrator, you will be responsible for providing excellent customer service, managing helpdesk calls, and performing day-to-day administrative tasks.

Key Responsibilities
  1. Manage helpdesk calls and respond to customer inquiries in a timely and professional manner.
  2. Perform day-to-day administrative tasks, including data entry, record-keeping, and document management.
  3. Work closely with the Helpdesk Manager to ensure seamless communication and collaboration.
  4. Assist with scheduling, coordinating, and tracking work orders.
  5. Provide support to engineers and clients as needed.
Requirements
  1. At least 3 years of experience in a maintenance industry role.
  2. Excellent communication and interpersonal skills.
  3. Ability to work in a fast-paced environment and prioritize tasks effectively.
  4. Proficient in using scheduling systems and software.
  5. Ability to invoice and manage purchase orders.
What We Offer

CBW Staffing Solutions offers a competitive salary, opportunities for professional growth and development, and a dynamic work environment. If you are a motivated and experienced Helpdesk Administrator looking for a new challenge, please submit your CV to Brooke at CBW Staffing Solutions.

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