Helpdesk Administrator

5 days ago

Wickford, United Kingdom CBW Staffing Solutions Full time
Helpdesk Administrator Job Description

We are seeking an experienced Helpdesk Administrator to join our team at CBW Staffing Solutions. As a Helpdesk Administrator, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:
  • Answer Help Desk calls and input into both client and systems accordingly
  • Raise reactive call outs, PPM visits, and Quoted works
  • Monitor the shared mailbox and action emails as necessary
  • Close all jobs accurately across systems, in time to meet SLA
  • Assist staff with queries as and when required
  • Raise reports to drive efficacy and performance
  • Assist with producing necessary documentation for audits when required
  • Assist with filing and archiving
  • Ensure client portals are updated promptly with updates
  • Obtain stationery where necessary
  • Support the requirements for Permits and submission
  • Manage multiple engineers' schedules - Reactive, PPM, and Quoted
  • Order materials and plant hire/Raise purchase orders
  • Liaise and chase subcontractors/suppliers for schedule dates, organising with customers
  • General excellent administrative housekeeping - IE making sure any worksheets/Invoices are not only uploaded to customer portals but onto internal systems
  • Invoice reactive and quoted tasks upon completion
  • Ensure a full handover when going on Annual leave
  • Review of hire list and ensuring off-hired items are taken promptly
  • Post letters and parcels
  • Manage materials orders from order to delivery
  • Administer timesheets and ensure accuracy of work completed
  • Maintain timesheets across two systems, ensuring MB numbers and hours match
  • Production of accurate and timely Invoices, ensuring costs incurred are accurately recovered
  • Generate monthly reporting for the customer
Requirements:
  • At least 3 years in the maintenance industry
  • Must be confident as you will be dealing with customer issues
  • Knowledge of Scheduling Engineers daily routes
  • Knowledge of Prism/Service Channel (Not as essential but would be useful)
  • Knowledge of scheduling systems
  • Must be able to invoice
  • Knowledge of raising purchase orders
  • Good communication skills as will be dealing with engineers & clients

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