Housekeeping Operations Manager

6 days ago


Cardiff, Cardiff, United Kingdom The Celtic Collection Full time

Job Title: Housekeeping Operations Manager

Job Summary:

The Celtic Collection is seeking a highly skilled and experienced Housekeeping Operations Manager to join our team at The Parkgate Hotel in Cardiff. As a key member of our Housekeeping department, you will be responsible for overseeing the day-to-day operations of the housekeeping team, ensuring that our hotel maintains the highest standards of cleanliness and guest satisfaction.

Key Responsibilities:

  • Oversee the planning and implementation of housekeeping schedules to ensure efficient and effective service delivery
  • Develop and implement Standard Operating Procedures (SOPs) to ensure compliance with Visit Wales and AA 4-star and rosette requirements
  • Train and develop the housekeeping team to deliver exceptional guest service and maintain high standards of cleanliness
  • Collaborate with the Housekeeping Manager to drive business growth and improve operational efficiency
  • Monitor and report on key performance indicators (KPIs) to ensure the hotel meets its targets

Requirements:

  • 5+ years of experience in a similar role in a luxury hotel environment
  • Proven track record of leading a high-performing housekeeping team
  • Excellent leadership and communication skills
  • Ability to work under pressure and prioritize tasks effectively
  • Strong knowledge of hotel operations and industry standards

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career development and growth
  • A dynamic and supportive work environment
  • Access to exclusive employee perks and discounts


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