Housekeeping Operations Manager
6 days ago
Job Title: Housekeeping Operations Manager
Job Summary:
The Celtic Collection is seeking a highly skilled and experienced Housekeeping Operations Manager to join our team at The Parkgate Hotel in Cardiff. As a key member of our Housekeeping department, you will be responsible for overseeing the day-to-day operations of the housekeeping team, ensuring that our hotel maintains the highest standards of cleanliness and guest satisfaction.
Key Responsibilities:
- Oversee the planning and implementation of housekeeping schedules to ensure efficient and effective service delivery
- Develop and implement Standard Operating Procedures (SOPs) to ensure compliance with Visit Wales and AA 4-star and rosette requirements
- Train and develop the housekeeping team to deliver exceptional guest service and maintain high standards of cleanliness
- Collaborate with the Housekeeping Manager to drive business growth and improve operational efficiency
- Monitor and report on key performance indicators (KPIs) to ensure the hotel meets its targets
Requirements:
- 5+ years of experience in a similar role in a luxury hotel environment
- Proven track record of leading a high-performing housekeeping team
- Excellent leadership and communication skills
- Ability to work under pressure and prioritize tasks effectively
- Strong knowledge of hotel operations and industry standards
What We Offer:
- A competitive salary and benefits package
- Opportunities for career development and growth
- A dynamic and supportive work environment
- Access to exclusive employee perks and discounts
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