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Helpdesk Operations Assistant

2 months ago

Liverpool, Liverpool, United Kingdom GRAHAM ASSET MANAGEMENT LIMITED Full time
Job Overview

GRAHAM ASSET MANAGEMENT LIMITED is a leading provider of Facilities Management services, and we're seeking a skilled FM Helpdesk Administrator to join our team.

As a key member of our operations team, you will be responsible for providing exceptional support to our clients, ensuring seamless day-to-day operations, and driving business performance.

Key Responsibilities:

  • Manage and resolve client queries and issues in a timely and professional manner
  • Collaborate with internal stakeholders to ensure effective communication and issue resolution
  • Develop and maintain accurate records and reports to track client interactions and performance metrics
  • Contribute to the development and implementation of process improvements to enhance client satisfaction and business efficiency

Requirements:

  • Proven experience in a helpdesk or customer-facing role, preferably in Facilities Management
  • Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment
  • Strong analytical and technical skills, with proficiency in relevant software and systems
  • Ability to work independently and as part of a team, with a customer-centric approach

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment