Retail Operations Manager

1 week ago


Sunderland, Sunderland, United Kingdom Ability Supplies Full time
About the Role

We are seeking a highly skilled and experienced Retail Supervisor to join our team at Ability Supplies, a leading discount Trade and DIY supplier. As a Retail Supervisor, you will play a key role in overseeing various aspects of our store, including stock organisation, customer service, and health and safety.

Key Responsibilities
  • Supervise and lead a team of sales associates to ensure excellent customer service and a positive shopping experience.
  • Manage stock levels, store appearance, and coordinate sales promotions to drive sales and revenue growth.
  • Communicate effectively with management, oversee store operations, and manage shop/warehouse activities.
  • Handle customer queries, resolve issues, and provide a high level of customer satisfaction.
  • Monitor and control shrinkage, wastage, and security, and fulfill key-holding/alarm duties.
Requirements
  • Proven experience in a retail or supervisory role, with a strong track record of leadership and customer service.
  • Excellent communication and interpersonal skills, with the ability to motivate and inspire a team.
  • Strong organisational and time management skills, with the ability to multitask and prioritize tasks effectively.
  • Ability to work in a fast-paced environment, with a high level of energy and enthusiasm.
  • Valid UK driving license and access to a vehicle for alarm call-outs.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career progression and professional development.
  • A dynamic and supportive work environment.
  • Free parking and a convenient location.

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