Retail Team Lead

6 days ago

Sunderland, Sunderland, United Kingdom Ability Supplies Full time
About the Role

We are seeking a highly skilled and experienced Retail Supervisor to join our team at Ability Supplies in Sunderland. As a key member of our operations team, you will be responsible for overseeing various aspects of our store, including stock organization, customer service, and health and safety.

Key Responsibilities
  • Supervise and lead a team of retail staff to ensure excellent customer service and a positive shopping experience.
  • Manage stock levels, store appearance, and coordinate sales promotions to drive sales and revenue growth.
  • Develop and implement effective inventory control systems to minimize stock shrinkage and waste.
  • Collaborate with the management team to achieve business objectives and improve operational efficiency.
  • Provide training and guidance to retail staff to ensure they have the skills and knowledge needed to perform their roles effectively.
  • Monitor and maintain high standards of customer service, ensuring that customers receive a positive and memorable experience.
  • Manage and resolve customer complaints and issues in a professional and courteous manner.
  • Contribute to the development and implementation of new business initiatives and strategies to drive growth and profitability.
Requirements
  • Proven experience as a retail supervisor or in a similar role, with a strong track record of success.
  • Excellent leadership and communication skills, with the ability to motivate and inspire a team.
  • Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Ability to work effectively in a fast-paced environment, with a high level of energy and enthusiasm.
  • Strong analytical and problem-solving skills, with the ability to identify and resolve issues quickly and effectively.
  • Ability to work collaboratively as part of a team, with a strong focus on customer service and satisfaction.
  • Valid UK driving license and access to a vehicle for alarm call-outs.
What We Offer
  • A competitive salary and benefits package, including pension and on-the-job training.
  • A dynamic and supportive work environment, with opportunities for career progression and professional development.
  • A comprehensive training program, including on-the-job training and coaching.
  • A collaborative and inclusive team culture, with a strong focus on customer service and satisfaction.
  • A range of employee benefits, including free parking and staff radios.

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