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Client Relations and Community Engagement Manager

2 months ago

Watford, Hertfordshire, United Kingdom Vox Network Consultants Full time
Client Relations and Community Engagement Manager

Position Overview:
As a Client Relations and Community Engagement Manager, you will play a pivotal role in guiding and inspiring the Client Relations Team towards achieving excellence.

Your role will embody the essence of Vox Network Consultants, serving as a key representative and advocate for our clients. You will be essential in enhancing the client experience by proactively identifying potential issues, providing insights on improvements, and implementing strategies to elevate service quality.

Key Responsibilities:
  • Lead and motivate the Client Relations Team to deliver exceptional service.
  • Actively seek to prevent client grievances and recommend actionable solutions.
  • Ensure adherence to high standards of client service.
  • Compile and present data in comprehensive report formats.

Qualifications:
To be successful in this role, you should possess a strong background in client service, with a preference for experience in the housing or construction industries.

  • Minimum of 5 years' experience in client service roles.
  • Valid UK driving licence and access to a vehicle with business insurance.
  • Ability to maintain a satisfactory basic level DBS check.

Desirable Skills:
Proficiency in Microsoft Office Suite, particularly Excel, is essential. Familiarity with the housing sector and possession of an NVQ in Client Services would be advantageous.