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Team Leader

2 months ago

London, Greater London, United Kingdom Portico Full time

Portico's Unique Culture

We're a company that values hard work, dedication, and a fun work environment. Our diverse team is made up of individuals who are empowered to grow and develop in their careers.

Opportunity Overview

This exciting opportunity is based on the 35th floor of a iconic building in London, offering panoramic views of the city. As a Welcome Team Leader, you'll be part of a team that provides a warm welcome to our visitors and sets the tone for their experience.

Key Responsibilities

  • Supervise and motivate a team of 5 to deliver exceptional service
  • Oversee the welcome and helpdesk service, ensuring a consistent experience for our visitors
  • Build and maintain strong relationships with colleagues across the organization to ensure seamless service delivery
  • Take ownership of service levels and drive continuous improvement

Requirements

  • Proven experience in leading service delivery in a corporate or public space environment
  • Strong communication and organizational skills
  • Good working knowledge of Microsoft Office products
  • A track record of achieving positive results while managing change

What We Offer

  • Excellent holiday allowance
  • Pension contributions
  • Life insurance
  • Enhanced annual leave
  • Recommend a Friend Bonus Scheme
  • Thank you voucher scheme
  • 24-hour personal helpline for employees
  • Access to our discounts and benefits platform
  • Training and development opportunities through our Training Academy