Restaurant Service Ambassador

3 weeks ago

West London, United Kingdom Julie s Full time
Job Summary

We are seeking a highly motivated and experienced Restaurant Service Ambassador to join our team at Julie's Restaurant. As a key member of our front-of-house team, you will be responsible for delivering exceptional customer service and ensuring a positive dining experience for all guests.

Key Responsibilities
  • Customer Service
    • Provide a friendly, courteous, and professional service to all customers, ensuring their needs are met and exceeded.
    • Act as an ambassador for Julie's Restaurant, promoting a positive brand image and enhancing the overall customer experience.
  • Food and Beverage Knowledge
    • Have a thorough knowledge of all menus, including food, wine, and cocktails, and be able to make recommendations to customers.
    • Be aware of any seasonal changes or updates to menus and be able to communicate this information to customers.
  • Order Taking and Service
    • Take accurate and efficient orders from customers, ensuring that all orders are fulfilled to the highest standard.
    • Deliver food and beverages to customers in a timely and efficient manner, ensuring that all orders are correct and to the customer's satisfaction.
  • Teamwork and Communication
    • Work effectively as part of a team to ensure seamless service delivery and a positive customer experience.
    • Communicate effectively with colleagues and management to ensure that all customer needs are met and exceeded.
  • Health and Safety
    • Ensure that all health and safety procedures are followed, including correct Mise en Place and the use of clean, polished cutlery and glasses.
    • Report any incidents or complaints to management and implement compliant handling procedures.
  • Uniform and Appearance
    • Adhere to uniform requirements and ensure that uniform is cleaned and well-maintained, in line with company policy.
    • Present a smart and well-groomed appearance at all times.
  • Training and Development
    • Attend all training as requested, whether in-house or with an external provider.
    • Participate in ongoing training and development to enhance skills and knowledge.
Requirements
  • Experience
    • A minimum of 6 months experience as a Waiter/Waitress in a similar fast-paced, quality environment.
  • Knowledge and Skills
    • Demonstrable knowledge and passion for great food and wine.
    • Confident and individual who is committed to providing excellent service to all customers.
    • Good communicator and team player.
    • Able to work under pressure and multitask, particularly during peak hours and extended periods of increased business.
  • Personal Qualities
    • Comfortable interacting and engaging in conversation.
    • Patience and ability to adapt under stress.
    • Fluent English and ability to communicate effectively with customers and colleagues.
Benefits
  • Career development and courses.
  • Daily family meal provided on shift.
  • Complimentary meal on completion of probation.
  • Paid birthday off.
  • Closed for one week in the summer and one week over Christmas, meaning a guaranteed break.
  • Bike to work.
  • 50% staff discount.
  • Company Pension scheme.
  • £300 Referral bonus for team member recommendations.

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