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Student Experience Officer
2 months ago
Company: Victoria College of Arts and Design
Position: Student Wellbeing Manager
Location: On-site, London, UK
Salary: £30,500 to £37,000 (Depending on experience and qualification)
Hours: Full Time, Monday to Friday (9am-5pm)
About Us:
Victoria College of Arts and Design is a leading institution in the arts and design fields, dedicated to providing high-quality education and support to our students. Our mission is to guide and empower our students to achieve their full potential and succeed in their chosen careers.
Job Summary:
We are seeking a highly skilled and experienced Student Wellbeing Manager to join our team at Victoria College of Arts and Design. The successful candidate will be responsible for providing high-quality support to our students, ensuring their wellbeing and welfare needs are met, and enhancing their overall student experience.
Key Responsibilities:
- Represent the Wellbeing Team: Serve as the primary point of contact for students, staff, and external partners regarding wellbeing-related matters.
- Manage the Wellbeing Team: Lead a cross-campus team responsible for delivering wellbeing and welfare services that meet the diverse needs of our students.
- Provide Wellbeing Support: Offer direct support to students, addressing their wellbeing concerns, and signposting them to external resources as needed.
- Enhance Student Experience: Prioritize student wellbeing and safeguarding, ensuring a positive and inclusive learning environment.
- Collaborate with Stakeholders: Work closely with academic managers, student support staff, and external partners to ensure seamless service delivery and issue resolution.
- Develop and Deliver Workshops: Design and deliver wellbeing workshops, webinars, and awareness-raising events to promote student wellbeing and mental health.
- Policies and Procedures: Develop, implement, and maintain clear policies and procedures to ensure effective risk assessment, support, and referral of students to external bodies as required.
- Communication and Liaison: Establish and maintain productive relationships with colleagues across the institution, external partners, and stakeholders to support service delivery and issue resolution.
Requirements:
- Essential Qualifications: Bachelor's degree or equivalent qualification in Psychology or related subjects.
- Experience: 2 years or more relevant experience in the Further Education/Higher Education sector.
- Skills: Sensitivity and empathy, team management, excellent communication skills, problem-solving skills, experience working with diverse students, and strong IT skills.
Benefits:
- Private medical insurance with BUPA
- Annual leave (5.6 weeks), including bank holidays
- Workplace pension scheme
- Statutory Sick Pay
- Statutory maternity/paternity pays
- Career development opportunities
- Training and self-development opportunities
- Gym membership discounts
- Retail discount schemes
- Cinema discounts
- Grocery discounts
- Cycle to work
- Investing and savings opportunities
- Financial wellbeing – personal debt advise
- Financial wellbeing education
- My Mind Pal (mental fitness)
