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Junior IT Support Specialist
2 months ago
Job Summary:
We are seeking a highly motivated and skilled Junior Professional Services Engineer to join our team at Sanderson. As a key member of our Professional Services team, you will play a critical role in delivering exceptional IT support and services to our clients.
Key Responsibilities:
- Onsite Helpdesk Support:
- Resolve IT issues on-site when remote support isn't possible.
- Manage and escalate incident tickets, ensuring timely resolutions.
- Maintain desktop asset registers and configurations.
- Collaborate with clients and 3rd party vendors.
- Professional Services:
- Lead and deliver 1-2 projects monthly.
- Collaborate with project managers to adhere to project plans.
- Create and manage detailed Scope of Work (SOW) documents.
- Ensure project completion within scope and timeframe.
- Person Specification:
- Proficiency in Windows OS, MacOS, Active Directory, Exchange, Office365, NTFS permissions, and basic networking.
- Driving license and own transport required.
- Strong communication, troubleshooting, and client service skills.
- Professional, positive, and adaptable.
- Team player with a proactive approach to problem-solving.
- Ability to work independently under pressure.
What We Offer:
As a Junior Professional Services Engineer at Sanderson, you will have the opportunity to work in a fast-paced and dynamic environment, with a focus on delivering exceptional IT services to our clients. You will be part of a talented team of professionals who are passionate about delivering high-quality results and exceeding client expectations.
