Business and Systems Analyst

3 days ago


Wakefield, Wakefield, United Kingdom Card Factory Full time
Business Systems Analyst Role Overview

This is an exciting opportunity to join Card Factory as a Business Systems Analyst, where you will play a key role in configuring and maintaining store technology systems to ensure alignment with business objectives.

Key Responsibilities
  • Configure and Maintain Store Technology Systems: Ensure that store technology systems are aligned with business objectives and are functioning efficiently.
  • Streamline Processes and Improve Efficiency: Identify opportunities to automate and optimize processes, resulting in improved efficiency and productivity.
  • Support Senior BSA in Identifying and Implementing Innovative Solutions: Collaborate with the Senior Business Systems Analyst to identify and implement innovative store technology solutions that drive business success.
  • Write Technical Specifications and Provide Third-Line Support: Develop technical specifications and provide third-line support, including root cause analysis during outages, to ensure that store technology systems are running smoothly.
  • Partner with Platform Squads to Ensure Robust Monitoring and Resilience: Work closely with Platform Squads to ensure that store technology systems are robustly monitored and resilient, minimizing downtime and ensuring business continuity.
The Ideal Candidate
  • Experience in Store Technology Systems Configuration and Support: Possess experience in configuring and supporting store technology systems, with a strong understanding of business objectives and technology systems.
  • Willingness to Provide Support Outside of Core Business Hours: Be willing to provide support outside of core business hours for high-priority issues, ensuring that store technology systems are always available.
About Card Factory

Card Factory is the UK's leading specialist retailer of greeting cards, dressings, and gifts, with over one thousand stores across the UK and Ireland. We are committed to delivering exceptional customer experiences and driving business success through innovative technology solutions.

What We Offer
  • Competitive Salary: A competitive salary of £41,000 to £51,000, depending on experience.
  • Opportunities for Growth and Development: Opportunities for growth and development, with a focus on developing your skills and expertise in business systems analysis.
  • Collaborative and Supportive Team Environment: A collaborative and supportive team environment, where you will work closely with colleagues to achieve business objectives.
  • Range of Benefits: A range of benefits, including 25% colleague discount, financial wellbeing support, and seasonal incentive schemes.


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