IT Support Technician
3 weeks ago
Ryder Reid Legal is seeking to recruit a skilled IT Support Technician to support one of our esteemed international law firm clients on a permanent basis.
Our client, recognized for their leading practices in intricate transactions, high-stakes litigation, and public policy, is looking for an IT Support Technician to deliver outstanding technical assistance and foster an innovative and collaborative environment within their London office.
Position Overview:
The IT Support Technician will be accountable for the daily management of computer operations across the firm's global offices.
Working under the direct guidance of the London IT Support Manager, the successful candidate will ensure exceptional service to the firm's attorneys, advisors, and staff, promoting a culture of teamwork and continuous enhancement.
- Provide Level 1 and Level 2 technical assistance for computer system users.
- Troubleshoot software, hardware, network devices, printers, and mobile devices.
- Configure Cisco Phones (CUCM Administration) and deploy workstations.
- Support mobile device management (MDM) utilizing Airwatch & Intune.
- Set up Audio/Video Conferences and manage escalated Help Desk inquiries.
- Engage in IT projects, software updates, and equipment returns.
- Conduct training for system users and partake in application testing.
- Maintain precise equipment inventory and enhance technical skills through professional development.
Key Qualifications:
- Strong understanding of PC hardware and software, including Windows OS and MS Office.
- Commitment to professional growth and development.
- A minimum of three years of Second Line/Desktop Support experience in a professional services environment.
- 5+ GCSEs including Maths and English (grades A-C).
- ITIL Foundation and Citrix knowledge (desirable but not mandatory).
Ryder Reid Legal has been a recruitment specialist for nearly thirty years, connecting legal talent with many of the leading law firms in London and internationally.
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