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Help Desk Technician

2 months ago

London, Greater London, United Kingdom Star IT Systems Full time
Key Responsibilities for IT Support Technician / IT Manager
  1. Implement and Support IT Strategy: Develop and execute the company's IT strategy to ensure alignment with business objectives.
  2. Manage Third-Party Solutions: Oversee the implementation and maintenance of third-party solutions, including Routeplanner and IQ, to optimize business processes.
  3. Database Analysis and Management: Conduct thorough database analysis to organize and manage company data, ensuring data integrity and compliance.
  4. IT Resource Management: Effectively manage the company's computing resources, including hardware, software licenses, and other assets, to ensure optimal utilization.
  5. IT Security and Compliance: Develop and implement IT security policies and procedures, including GDPR compliance, to protect the company's data and assets.
  6. IT Solutions and Support: Install, upgrade, and provide ongoing IT solutions to meet business needs, ensuring seamless support for desktop and mobile users.
  7. Employee Onboarding and Training: Coordinate the onboarding process for new employees, providing comprehensive training to ensure a smooth transition.
  8. Request and Query Management: Handle requests and queries from employees in a timely and professional manner, ensuring prompt resolution.
  9. Office Management: Oversee all aspects of office management, including stationery, IT, cleaning, facilities, and ad-hoc requests, to maintain a productive work environment.
  10. Document Management: Manage office filing and archive filing systems to ensure accurate and secure storage of company documents.