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IT Support Trainee

2 months ago

London, Greater London, United Kingdom Just IT Full time
About this Apprenticeship Opportunity

Company Overview: Just IT is a leading provider of IT solutions and services, dedicated to helping individuals launch their careers in the tech industry.

About the Role:

We are seeking a highly motivated and detail-oriented individual to join our team as a Trainee IT Technician. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our internal colleagues.

Main Responsibilities:

  1. Act as a single point of contact for internal colleagues reporting IT-related incidents.
  2. Diagnose and resolve technical issues at first level to minimize downtime and ensure business continuity.
  3. Collect and analyze technical information and business impact to enable support teams to resolve incidents effectively.
  4. Utilize excellent problem-solving skills to troubleshoot and resolve technical issues.

Training and Development Opportunities:

As a Trainee IT Technician, you will have access to a comprehensive training program that covers a range of topics, including:

  • Smart technologies
  • Electrical principles
  • Technical and architectural drawings and documentation
  • Networking
  • Internet of things (IoT)
  • Project management

Required Skills and Qualities:

To succeed in this role, you will need to possess excellent communication skills, a strong desire to provide exceptional customer service, and a willingness to learn and adapt to new technologies and processes.