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ITIL Manager
2 months ago
We are seeking an experienced ITIL Manager to join our team at Stratacent. The ideal candidate will have a strong background in managing ITIL-based projects, with extensive experience in leading release management initiatives.
Key Responsibilities:- Lead and Manage ITIL-Based Projects: Plan, execute, and deliver ITIL projects to enhance service quality and operational efficiency.
- Define Project Scope and Objectives: Collaborate with stakeholders and senior management to define project scope, objectives, deliverables, and success criteria.
- Develop and Execute Comprehensive Project Plans: Ensure adherence to project management methodologies, including resource allocation, schedules, risk management, and change control processes.
- Coordinate Cross-Functional Teams: Drive project activities and deliverables with incident management, problem management, release management, and IT service desk teams.
- Implement and Enhance ITIL-Based Processes: Ensure compliance with ITIL frameworks and industry best practices.
- Utilize ITIL Tools and Technologies: Streamline and automate release management processes using tools like ServiceNow, Remedy, JIRA, or similar platforms.
- Monitor Project Progress and Report Status: Track key performance indicators (KPIs) and report project status, risks, and issues to stakeholders and senior management.
- Manage Project Budgets and Resources: Ensure efficient utilization of resources, while maintaining cost-effectiveness and value delivery.
- Conduct Post-Project Reviews: Evaluate project outcomes against defined objectives, capture lessons learned, and contribute to continuous improvement of ITIL practices and project management processes.
- Bachelor's Degree: In computer science, information technology, or a related field.
- Minimum 5-7 Years of Experience: In IT project management, with a strong focus on incident, problem, and change management, following ITIL principles and frameworks.
- Experience in Release Management: Managing risks and resolving challenges that impact release scope, quality, and schedules.
- ITIL Certifications: ITIL Foundation, ITIL Practitioner, or ITIL Service Manager are highly desirable.
Stratacent is an IT Managed Services firm, headquartered in Jersey City, NJ, with two global delivery centers and offices in New York City, India, London, and Canada. We provide solutions around Cloud Services, Automation, Data and Analytics, Application Development, IT Service Management, and Cyber Security.
