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Service Desk Support Specialist

2 months ago

Romford, United Kingdom Adecco Full time

We are seeking a talented Service Desk Analyst to join our team at Adecco. As a Service Desk Analyst, you will play a critical role in resolving complex support requests and ensuring the stability of our global application portfolio.

Key Responsibilities:

  • Collaborate with internal users, customers, suppliers, business analysts, and developers to resolve technical issues.
  • Provide exceptional customer service and communication skills to ensure timely and effective issue resolution.
  • Work closely with the IT team to identify and implement process improvements.
  • Develop and maintain technical knowledge of SQL Server Manager, XML, and the Microsoft suite.
  • Stay up-to-date with industry trends and emerging technologies.

Requirements:

  • Degree in a STEM subject preferred but not essential.
  • Critical thinking skills, attention to detail, and follow-through.
  • Excellent communication and customer-service abilities.
  • Ability to thrive in a fast-paced environment.
  • Technical competencies in SQL Server Manager, XML, and the Microsoft suite.

Preferred Skills:

  • Azure Active Directory, Azure Logic Apps, Middleware/Integrations, API knowledge, VBA/Python automation, Power BI reporting, and Remote Desktop/Citrix experience.

Adecco is an innovative organization that values collaboration, innovation, and customer satisfaction. If you are a motivated and detail-oriented individual with a passion for IT, we encourage you to apply for this exciting opportunity.