Multifaceted Technical Specialist

2 weeks ago


Hamilton, South Lanarkshire, United Kingdom Finsbury Food Group Full time

About Finsbury Food Group

Finsbury Food Group is a leading manufacturer of speciality bakery products. We strive to deliver exceptional quality and efficiency, building strong relationships with major retailers and the foodservice industry.

Job Summary

We are seeking a skilled Technical Support Professional to join our IT Team in Hamilton. As a key member of our team, you will provide first/second line support via our group helpdesk system, working closely with the Group Helpdesk Manager to ensure all incidents are closed based on SLAs.

Key Responsibilities

  • Provide technical support to group users, resolving issues and escalating to third-party support partners as needed.
  • Work closely with the Group Helpdesk Manager to ensure all incidents are closed within agreed SLAs.
  • Support IT projects as directed by the Group IT Helpdesk Manager.
  • Collaborate with the wider helpdesk team to ensure all business systems are supported and maintained to a high level.

Requirements

  • Relevant Computer Science degree qualification.
  • Familiarity with Windows 10 setup and rollout.
  • Office 365 experience.
  • Working knowledge of Windows servers and Active Directory management.
  • IT HelpDesk administration experience.
  • Exposure to cloud-based systems, Azure, and AWS.
  • Excellent communication, analytical, and problem-solving skills.

About the Role

This is a fast-paced role that requires excellent organisational and problem-solving skills. You will have the opportunity to work closely with a friendly and engaging team, offering opportunities for growth and long-term career development.

What We Offer

We offer a great opportunity for someone to gain experience with one of the UK's largest bakery businesses. You will have the chance to work on a variety of projects, develop your skills, and contribute to the success of our company.



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