Multifaceted Technical Specialist
2 weeks ago
About Finsbury Food Group
Finsbury Food Group is a leading manufacturer of speciality bakery products. We strive to deliver exceptional quality and efficiency, building strong relationships with major retailers and the foodservice industry.
Job Summary
We are seeking a skilled Technical Support Professional to join our IT Team in Hamilton. As a key member of our team, you will provide first/second line support via our group helpdesk system, working closely with the Group Helpdesk Manager to ensure all incidents are closed based on SLAs.
Key Responsibilities
- Provide technical support to group users, resolving issues and escalating to third-party support partners as needed.
- Work closely with the Group Helpdesk Manager to ensure all incidents are closed within agreed SLAs.
- Support IT projects as directed by the Group IT Helpdesk Manager.
- Collaborate with the wider helpdesk team to ensure all business systems are supported and maintained to a high level.
Requirements
- Relevant Computer Science degree qualification.
- Familiarity with Windows 10 setup and rollout.
- Office 365 experience.
- Working knowledge of Windows servers and Active Directory management.
- IT HelpDesk administration experience.
- Exposure to cloud-based systems, Azure, and AWS.
- Excellent communication, analytical, and problem-solving skills.
About the Role
This is a fast-paced role that requires excellent organisational and problem-solving skills. You will have the opportunity to work closely with a friendly and engaging team, offering opportunities for growth and long-term career development.
What We Offer
We offer a great opportunity for someone to gain experience with one of the UK's largest bakery businesses. You will have the chance to work on a variety of projects, develop your skills, and contribute to the success of our company.
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