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E-commerce Manager
2 months ago
Welcome to the Boots Digital team - an exciting team within Boots UK which is at the heart of our growth plans as more customers look to us for online help, advice, and shopping inspiration. As customers are changing, so are we: focusing on really understanding our customers' needs and making the most of our great products and services to optimise the online shopping experience and drive growth.
About the Role
- Responsible for the day-to-day trading and how the categories show up across our online platforms, contributing to total revenue & profit growth and market share goals.
- Develops, owns, drives, and implements the overall e-commerce strategy for the categories they are responsible for, to ensure revenue growth through increased customer acquisition, conversion, and growing range/inventory.
- Manages multiple internal and external stakeholders, including driving the e-commerce agenda for their categories across the business, influencing range decisions, and representing the company in supplier negotiations.
- Supports development initiatives, which may include acting as a business champion for technical development initiatives, leading activities for new launches, and introducing new ranges to our online platforms.
- Responsible for the legal and safe trade of own categories online and delivery of KPIs.
Key Responsibilities
- Develop and implement e-commerce strategies to drive revenue growth and improve customer experience.
- Manage and optimize online product ranges to meet business objectives.
- Collaborate with internal and external stakeholders to drive e-commerce agenda and influence business decisions.
- Support development initiatives to improve online trading capabilities.
- Ensure compliance with legal and regulatory requirements for online trading.
Requirements
- Experience working in e-commerce or with strong retail trading experience.
- Understanding of online trading levers and performance marketing – confident in using data & insight to drive performance and in building and delivering plans.
- Willing to push boundaries and take calculated risks to gain a competitive advantage.
- Excellent internal and external stakeholder management – confident engaging, influencing, and holding to account team, peers, senior stakeholders, and third parties (e.g. product suppliers).
- Experience in line managing a team and being responsible for their development.
Benefits
- Boots Retirement Savings Plan.
- Discretionary annual bonus.
- Generous employee discounts.
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child.
- Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes, and more.
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
Why Boots
At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.
What's Next
Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
This role requires the successful candidate to complete a Pre-employment check after receiving an offer. Depending on your location, you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check.
Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
