Receptionist/ Administrator

1 day ago

Ilford, Greater London, United Kingdom Division of Surgery – BHRUT NHS Full time

Job Overview

We are seeking a highly skilled and motivated individual to join our Therapy Team as a Receptionist/Administrator. This is an exciting opportunity to work in a dynamic and fast-paced environment, providing administrative support to our clinical team.

Main Responsibilities

As a Receptionist/Administrator, you will be the first point of contact for patients attending Physiotherapy or Occupational Therapy appointments. Your duties will include:

  • Providing administrative support to the clinical team, including screening patients, preparing the environment, and patient treatment under instruction from the therapist.
  • Managing a range of different patients in a professional manner, both in person and via telephone.
  • Using our internal appointment system Careflow, the national ERS system, and other systems as part of the duties of a Receptionist/Administrator.
  • Working as part of a bigger team in an environment which can be very busy and challenging at times.

Requirements

To be successful in this role, you will need:

  • A good standard of general education, to G.C.S.E. level or equivalent.
  • Evidence of recent relevant and appropriate training and CPD.
  • Excellent communication and customer service skills.
  • Ability to understand and follow instructions accurately and learn new skills quickly.
  • Computer skills to ECDL level or equivalent, or the ability to work towards ECDL.

Working for our Organisation

We are an organisation that is committed to delivering high-quality care to our patients. We are proud to be a London Living Wage employer and offer a range of benefits to our staff, including access to training and development opportunities.

Person Specification

Please see the attached detailed Job Description and Person Specification for further information on this role.

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