Business Intelligence Analyst

1 week ago


Leicester, Leicester, United Kingdom Next Full time £13 - £14
About the Role

We are seeking a highly skilled Business Intelligence Analyst to join our Financial Customer Escalations Team.

Key Responsibilities
  • Analyse historical and real-time business data, systems, and trends across multiple platforms to identify areas for improvement.
  • Develop and implement process improvements to enhance customer experience and business performance.
  • Collaborate with the wider business to provide support with system-related enquiries and issues.
  • Conduct root cause analysis to identify and resolve complex problems.
  • Support the completion of the bi-yearly FCA submission.
Requirements
  • Advanced knowledge of SQL, Power Pivots, and Microsoft packages, including Excel.
  • Excellent communication and problem-solving skills, with the ability to communicate at all levels.
  • Logical thought process and the ability to work in a pressurised environment.
  • Ability to challenge processes and ensure customer-centricity.
What We Offer

As a Business Intelligence Analyst at Next, you will have the opportunity to work with a talented team to drive business growth and customer satisfaction.

We offer a competitive salary and benefits package, as well as opportunities for professional development and career advancement.



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