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Business Intelligence Analyst
2 months ago
We are seeking a highly skilled Business Intelligence Analyst to join our Financial Customer Escalations Team at Next.
Key Responsibilities- Analyse historical and real-time business data, systems, and trends across multiple platforms to identify areas for improvement.
- Develop and maintain precise management information, reporting, and forecasting to support business decision-making.
- Provide expert support to the wider business with system-related enquiries and issues, ensuring seamless operations.
- Collaborate with the Customer Service and Incident Management team to identify trends and propose solutions that drive business growth.
- Design and implement process improvements to enhance departmental performance.
- Conduct root cause analysis to resolve complex issues and drive business outcomes.
- Proven experience with SQL, Power Pivots, and Microsoft packages, with advanced Excel skills.
- Excellent communication and interpersonal skills, with the ability to communicate complex ideas effectively.
- Logical thought process and problem-solving skills, with the ability to work in a pressurised environment.
- Strong analytical and critical thinking skills, with the ability to challenge processes and drive business outcomes.
As a Business Intelligence Analyst at Next, you will have the opportunity to work with a talented team, develop your skills, and contribute to the success of our business.
In accordance with Home Office guidance, successful candidates will be required to evidence their right to work in the UK before commencement of employment.
