Service Delivery Manager

2 months ago

Belfast, United Kingdom British Red Cross Full time
About The Role

Service Delivery Manager

We are seeking a highly skilled and experienced Service Delivery Manager to join our Refugee Support team based in Belfast. As a key member of our team, you will be responsible for developing and managing our service, working closely with colleagues to maintain operations across the Belfast area.

Key Responsibilities:

  • Develop and manage our service to ensure effective delivery of our mission
  • Provide direct line management to the team and take responsibility for internal performance and resource management
  • Work closely with staff and volunteers to build their confidence in casework skills and project work
  • Oversee the team's casework, manage their caseloads, and provide guidance and support to help them develop in their roles
  • Collaborate with the Refugee Services Operations Manager (RSOM) and other internal teams to proactively develop services, build external engagement, develop local partnerships, and scope out funding opportunities

Requirements:

  • Strong operational management skills, with experience delivering client-focused projects and activities to at-risk people with complex needs
  • Delivering casework to at-risk groups
  • An in-depth knowledge of rights, entitlements, and agencies in the field of asylum seekers, refugees, and/or other at-risk migrants
  • Excellent communication and rapport-building skills, as well as experience liaising with external agencies frequently
  • Certain in your ability to prepare, manage, and monitor budgets and able to collate, interpret, and report on a range of management information
  • Competent people management skills, with the ability to get the best out of a team and work collaboratively with others to develop and achieve operational plans
  • Comfortable working in a fast-paced environment and able to juggle your workload and prioritize responsibilities in line with business objectives

What We Offer:

  • Holidays: days annual leave (including bank holidays) + option to buy extra days
  • Pension scheme: Up to % contributory pension
  • Flexible working: We do our best to accommodate your preferred work style
  • Learning & Development: Wide range of career opportunities + comprehensive learning
  • Discounts: Access to Blue Light Discount Card and employee benefits platform
  • Wellbeing Support: Access to mental health and wellbeing assistance
  • Team Working: Support our mission in a collaborative team
  • CycleWork: Lease a bicycle through the scheme
  • Season ticket loan: Interest-free loan for commuting expenses

About Us:

The British Red Cross is a humanitarian organization that provides emergency assistance, disaster relief, and education to individuals and communities around the world. We are committed to promoting diversity, equity, and inclusion in all aspects of our work and strive to create a workplace culture that values and respects the contributions of all employees and volunteers.

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