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Client Support Administrator
2 months ago
Ashberry Recruitment is seeking a highly skilled Client Support Administrator to join their team. This is an exciting opportunity to work with a well-respected client based in the outskirts of Preston, near Fulwood.
Key Responsibilities- Assist in the administration of a portfolio of policies for Corporate and Individual clients.
- Provide exceptional support by being the first point of contact for clients.
- Maintain the firm's bespoke customer database, ArchAngel, at all times.
- Respond to client queries accurately and professionally, and maintain clear and concise records for audit purposes.
- Provide administration support to Client Support Advisers and Independent Insurance Consultants.
- Receive, sort, and distribute daily mail and deliveries.
- Frank all outgoing mail and ensure timely delivery.
- Verify the accuracy of documentation received from insurers.
- Ensure that your allocated task list is up-to-date and compliant with the firm's SLA's.
- Ensure that all client information is handled in accordance with the Data Protection Act.
- Maintain good working relationships with insurance companies.
- Receive visitors and provide a warm welcome.
- Perform other ad hoc administration duties as required.
- Proficient in using Word, Excel, and Outlook.
- Excellent communication skills, both written and verbal.
- Strong customer focus and excellent customer service skills.
- Good time management and organizational skills.
- Clear and professional telephone manner and listening skills.
- Ability to work as part of a team and contribute to a positive working environment.
- Flexible and adaptable approach to work.
- Demonstrate a drive and positive approach to work, with a determination and motivation to achieve tasks accurately and efficiently.
- Competitive salary of £21,000 per annum.
- 35 hours per week, with a flexible schedule.
- Mon - Thurs: 09:00-17:00, Fri: 09:00-16:00.
Ashberry Recruitment offers a range of employee benefits, including [insert benefits].
