Assistant Director Policy

5 days ago

Reigate, Surrey, United Kingdom Frasers Group Full time
Job Summary

This is a full-time position responsible for the day-to-day running of the business. The successful candidate will be responsible for delivering high standards, driving all commercial areas, and facilitating exceptional member experiences.

Key Responsibilities
  • Represent the company as an ambassador for fitness and demonstrate elevated ways of working.
  • Drive all revenue lines from membership sales to product and secondary sales to drive overall profitability of the gym.
  • Effective management of controllable costs such as stock orders and cleaning supplies to eliminate wastage and overspend.
  • Lead by example on reception and the gym floor in this member-facing role designed to enhance every visit.
  • Ensure central processes like FUNDAMENTALS, ASCEND, and MOVE are followed and delivered to the highest level consistently.
  • Drive collective buy-in to national focuses and incentives like #WorkoutWednesday and #WeCommunicate.
  • Lead the recruiting, monitoring, training, and onboarding of new team members within the gym.
  • Ensure that all daily, weekly, and monthly operational processes are completed consistently and to a high standard.
  • Willing and able to deliver honest, constructive feedback regularly to support all team members in achieving their potential and challenging them daily.
  • Reporting facilities and maintenance-related issues in accordance with best practice guidelines.
  • Able to effectively manage all policies and procedures, including Health and Safety, including pool plant operations.
  • Ensure consistently high standards of cleanliness and presentation at all times.
Requirements
  • Passion for health, fitness, and wellness.
  • Level 2 qualification in fitness (desirable).
  • Strong leadership qualities.
  • Adaptability in communication and management style depending on the team member and their drivers.
  • A positive, solutions-driven mindset in the face of adversity.
  • A member champion mentality with exceptional interpersonal skills.
  • Driven and ambitious with a keen desire to learn and develop both behaviors and competencies specific to the role.
  • Flexibility in working hours and location to support the needs of the business, including weekends and Bank Holidays when required.

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