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Senior Business Analyst
2 months ago
We are seeking a highly skilled and experienced Senior Business Analyst to join our team at BT Group. As a Senior Business Analyst, you will play a critical role in driving business growth and improving operational efficiency.
Key Responsibilities- Customer Interaction: Provide exceptional customer service by responding to customer inquiries in a timely and professional manner.
- Coaching and Guidance: Offer coaching and guidance to team members to help them resolve complex technical issues.
- Performance and Development: Achieve personal key performance indicators (KPIs) and quality objectives, while also taking ownership of personal development to continually improve skills and enhance performance.
- Proven experience working in a fast-paced business operations environment.
- Strong analytical skills, with the ability to analyze incident and fault journeys.
- Ability to demonstrate customer and service obsession, with a focus on resolving customer issues.
- Strong continuous improvement ethos, with experience leading a team that values CI.
- Extensive knowledge of business operations and the ability to articulate this to various audience levels within the organization.
- Ability to work well under pressure and manage time effectively.
- High-impact coaching skills.
- Ability to deal with people across a wide range of technical and business functions.
- Competitive salary.
- 10% on-target bonus (dependent on country).
- BT Pension scheme, with a minimum 5% employee contribution and 10% BT contribution.
- On-call allowance.
- 25 days annual leave (not including bank holidays), increasing with service.
- Huge range of flexible benefits, including cycle-to-work, healthcare, and season ticket loan.
- World-class training and development opportunities.
- Option to join BT Shares Saving schemes.
- Discounted broadband, mobile, and TV packages.
- Access to 100's of retail discounts, including the BT shop.
This role offers a 3-together, 2-whenever working model, requiring you to be at your contractual location 3 days a week, with 2 flexible days per week.
We value diversity and inclusion, and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.
