Senior Manager of Corporate Communications
3 weeks ago
Lead with Purpose. We Support Your Journey.
At American Express, we believe that with the right support, individuals and organizations can achieve remarkable progress. Joining our team means becoming part of a diverse global community dedicated to uplifting our customers, communities, and one another. Here, you will have the opportunity to grow and develop a career path that is uniquely yours, with benefits and programs designed to support your personal and professional aspirations.
As a member of American Express, your contributions, leadership, and impact will be recognized—every colleague has the chance to partake in the company's success. Together, we strive to uphold our commitment to delivering the best customer experience daily, with integrity and in an inclusive environment where everyone feels valued and heard.
The Corporate Affairs & Communications (CA&C) team at American Express plays a vital role in enhancing and safeguarding the brand through public relations, social media engagement, content creation, and corporate social responsibility initiatives.
The Director of Employee Engagement will spearhead the internal communications strategy for American Express' International Card Services (ICS) division. This segment is one of the company's most rapidly expanding areas, overseeing card issuance outside the U.S. and maintaining a strong presence across various global regions. The role involves close collaboration with other divisions to enhance merchant acceptance, develop customer-facing digital solutions, and manage risk effectively.
In this position, you will design and implement internal communication strategies to foster understanding of the business's priorities and objectives among colleagues. Responsibilities include creating diverse content such as newsletters, memos, intranet articles, and presentations, as well as organizing senior leader town halls and colleague engagement events. You will work closely with teams in HR, legal, and finance, as well as the global CA&C team, to execute enterprise-wide campaigns and initiatives.
This role reports to the Vice President of International Communications and is structured as a hybrid position.
Key Responsibilities:
Develop and implement internal communication initiatives to enhance engagement and connection to the vision and strategy of senior leadership. Innovate ways to improve the presentation of written content, multimedia, and in-person events. Strategically utilize available communication channels, including intranet sites and email, to maximize content engagement. Create engaging follow-up materials and summaries from colleague events. Assist in the rollout of corporate and global initiatives, including recognition programs and leadership development activities. Collaborate with CA&C colleagues across different regions to ensure consistency in global communications.Minimum Qualifications:
At least 8 years of experience in communications or a related field. Strong strategic thinker with the ability to shape storytelling and channel management strategies effectively. Self-motivated individual with a passion for writing and storytelling, capable of crafting compelling communications that resonate with diverse audiences. Excellent writing and editing skills. Ability to translate complex business concepts into clear and engaging written communication. Strong project management capabilities with the ability to meet multiple deadlines. Exceptional collaboration skills, comfortable working across teams and engaging with colleagues at all organizational levels. Proficiency in PowerPoint, OneDrive, and other relevant software tools.Preferred Qualifications:
Experience in graphic design and multimedia content creation is advantageous. Background in journalism, public relations, or mass communications is preferred. Experience in employee engagement and organizational communications for global entities is desirable.Additional Information:
This is a hybrid role, requiring in-office presence on certain days. Employment eligibility to work with American Express in the United Kingdom is required; visa sponsorship is not available for this position.We prioritize the well-being of our colleagues and their families through comprehensive benefits and programs that support physical, financial, and mental health at every life stage. Benefits include:
Competitive base salaries Bonus incentives Support for financial well-being and retirement plans Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working arrangements based on role and business needs Generous parental leave policies (depending on location) Access to global wellness centers staffed with healthcare professionals (depending on location) Confidential counseling support through our wellness programs Opportunities for career development and trainingEmployment with American Express is contingent upon successful completion of a background verification check, in accordance with applicable laws and regulations.
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