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Customer Service Advisor
2 months ago
We are seeking a skilled Customer Service Advisor to join our team at Diligenta. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and exceeded.
Key Responsibilities- Provide timely and effective responses to customer inquiries, resolving issues and concerns in a professional and courteous manner.
- Work closely with internal stakeholders to ensure seamless customer experiences, leveraging your problem-solving skills to resolve complex issues.
- Develop and maintain a deep understanding of our products and services, staying up-to-date on industry trends and best practices.
- Collaborate with colleagues to achieve team goals, promoting a culture of excellence and continuous improvement.
As a valued member of our team, you can expect:
- A competitive salary and benefits package, including annual leave, discretionary bonus eligibility, and a contributory pension scheme.
- Opportunities for career growth and development, with a focus on personal and professional development.
- A supportive and inclusive work environment, with a strong emphasis on employee wellbeing and mental health.
- Access to cutting-edge technology and tools, enabling you to work efficiently and effectively.
To succeed in this role, you will need:
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- A customer-focused mindset, with a passion for delivering exceptional service and exceeding customer expectations.
- Strong problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
- Proficiency in Microsoft Office, with experience in Word and Excel.
Diligenta is a leading provider of outsourced administration services to the UK Life Assurance and Pensions market. With a strong focus on customer service and innovation, we deliver exceptional experiences to our customers, leveraging our expertise and technology to drive business growth and success.
We are proud to be a subsidiary of Tata Consultancy Service (TCS), part of the Tata Group, and are committed to making a positive impact in the communities we serve.
