Current jobs related to CRM and Sales Support Representative - Smethwick, Sandwell - DPDGroup UK LTD

  • Sales Development Representative

    2 weeks ago

    Smethwick, Sandwell, United Kingdom DPD Group UK Full time

    Job Title: Telesales and Direct Sales ProfessionalJob Summary:We are seeking a highly motivated and results-driven Telesales and Direct Sales Professional to join our team at DPD Group UK. As a key member of our sales team, you will be responsible for generating high-quality prospect appointments for our Field Sales Executives (FSEs).Key...

  • Sales Executive Opportunity

    3 days ago

    Smethwick, Sandwell, United Kingdom Options Resourcing Full time

    Key ResponsibilitiesWe are seeking an experienced Sales Executive to join our growing Logistics company based in Smethwick. Key responsibilities will include conducting telemarketing activities, generating new leads, and building strong relationships with clients through effective communication and personalised service.The ideal candidate will be responsible...

  • Sales Representative

    2 weeks ago

    Smethwick, Sandwell, United Kingdom SF Recruitment Full time

    The Sales Executive role at SF Recruitment involves generating sales over the phone throughout an extensive customer portfolio. The successful candidate will have knowledge of the Mechanical & Electrical sector, with responsibilities including sales generation, building relationships with customer contacts, achieving revenue and daily call targets, and...

  • Sales Development Representative

    2 weeks ago

    Smethwick, Sandwell, United Kingdom Pertemps West Bromwich Full time

    Pertemps West Bromwich is currently recruiting for a skilled Telesales and Sales Development Professional on behalf of a leading pallet distribution and logistics services provider in the region.This is a temporary ongoing position with the opportunity to go permanent after a successful trial period.The successful candidate will be responsible for:Meeting...

  • Direct Sales Representative

    1 week ago

    Smethwick, Sandwell, United Kingdom DPDgroup Full time

    About the RoleWe are seeking a highly motivated and results-driven Direct Sales Executive to join our team at DPDgroup.Key ResponsibilitiesIdentify and develop a personal prospect funnel to achieve new business targets.Monitor customer performance and implement action plans for variances.Facilitate the handover of new accounts to Account Owners within the...

  • Business Development Representative

    2 weeks ago

    Smethwick, Sandwell, United Kingdom DPD Group UK Full time

    About the RoleWe are seeking a highly motivated and results-driven Business Development Representative to join our team at DPD Group UK. As a Business Development Representative, you will be responsible for identifying and developing new business opportunities to drive revenue growth and expand our customer base.Key ResponsibilitiesDevelop and execute a...

  • Business Development Representative

    3 weeks ago

    Smethwick, Sandwell, United Kingdom DPDgroup Full time

    Job DescriptionWe are seeking a highly motivated Business Development Representative to join our team at DPDgroup. As a Business Development Representative, you will be responsible for achieving new business revenue targets and managing the performance of new customer accounts.Key Responsibilities:To identify and develop a personal prospect funnel sufficient...

  • Sales Performance Executive

    2 weeks ago

    Smethwick, Sandwell, United Kingdom DPDgroup Full time

    Job Title: Sales Performance ExecutiveAbout the Role:We are seeking a highly motivated Sales Performance Executive to join our team at DPDgroup. As a Sales Performance Executive, you will be responsible for generating high-quality prospect appointments for our Field Sales Executives (FSEs).Key Responsibilities:Identify new business opportunities and gather...

  • Customer Sales Representative

    2 weeks ago

    Smethwick, Sandwell, United Kingdom Pertemps West Bromwich Full time

    Pertemps West Bromwich are currently seeking a skilled Telesales Executive to join our team on behalf of a prominent client in the pallet distribution and logistics sector. This is a temporary ongoing position with the potential to become permanent following a successful trial period.The ideal candidate will have previous experience in pallet distribution...

  • Business Development Representative

    3 weeks ago

    Smethwick, Sandwell, United Kingdom Adecco Full time

    Sales and Marketing ProfessionalAdecco is seeking a highly motivated Sales and Marketing Professional to join our team. As a Sales and Marketing Professional, you will be responsible for generating sales, building relationships with customer contacts, and achieving revenue and daily call targets.Key Responsibilities:Develop and execute sales strategies to...

  • International Trade Advisor

    1 month ago

    Smethwick, Sandwell, United Kingdom DPDgroup Full time

    Job Title: International Commercial AdvisorAbout the Role:The International Commercial Advisor plays a crucial role in providing international information, advice, and pricing to internal Sales & CRM teams. This includes lead sourcing and actively promoting new international products and services to new or existing customers. The successful candidate will...

  • International Trade Advisor

    1 month ago

    Smethwick, Sandwell, United Kingdom DPDgroup Full time

    Job Title: International Commercial AdvisorAbout the Role:The International Commercial Advisor plays a crucial role in providing international information, advice, and pricing to internal Sales & CRM teams. This includes lead sourcing and actively promoting new international products and services to new or existing customers. The successful candidate will...

  • Business Development Manager

    3 days ago

    Smethwick, Sandwell, United Kingdom Options Resourcing Ltd Full time

    Job Title: Sales ExecutiveAbout the Role:We are seeking a talented Sales Executive to join our growing Logistics company based in Smethwick. As a Sales Executive, you will be responsible for driving sales through effective communication and relationship-building with clients. The ideal candidate will have experience in the Pallet Distribution or General...

  • Sales Professional

    3 weeks ago

    Smethwick, Sandwell, United Kingdom Adecco Full time

    Job Title: Sales ExecutiveAbout the Role:We are seeking a highly motivated and experienced Sales Executive to join our team at Adecco. As a Sales Executive, you will be responsible for generating sales, building relationships with customer contacts, and achieving revenue and daily call targets.Key Responsibilities:Identify and pursue new business...

  • International Commercial Advisor

    4 weeks ago

    Smethwick, Sandwell, United Kingdom DPD Group UK Full time

    Job Title: International Commercial AdvisorDPD Group UK is seeking a highly skilled and motivated International Commercial Advisor to join our team. As an International Commercial Advisor, you will play a key role in providing international information, advice, and pricing for our internal Sales & CRM teams.Key Responsibilities:Provide international...

  • International Commercial Advisor

    4 weeks ago

    Smethwick, Sandwell, United Kingdom DPD Group UK Full time

    Job Title: International Commercial AdvisorDPD Group UK is seeking a highly skilled and motivated International Commercial Advisor to join our team. As an International Commercial Advisor, you will play a key role in providing international information, advice, and pricing for our internal Sales & CRM teams.Key Responsibilities:Provide international...

  • Sales Team Lead

    4 weeks ago

    Smethwick, Sandwell, United Kingdom ST Selection Full time

    Direct Sales Manager Job DescriptionWe are seeking a highly skilled and experienced Direct Sales Manager to join our team at ST Selection. As a key member of our sales team, you will be responsible for leading and managing a team of direct sales executives, driving sales performance, and ensuring excellent customer service.Main Responsibilities:Lead and...

  • Sales Team Lead

    4 weeks ago

    Smethwick, Sandwell, United Kingdom ST Selection Full time

    Direct Sales Manager Job DescriptionWe are seeking a highly skilled and experienced Direct Sales Manager to join our team at ST Selection. As a key member of our sales team, you will be responsible for leading and managing a team of direct sales executives, driving sales performance, and ensuring excellent customer service.Main Responsibilities:Lead and...

  • Sales Team Lead

    3 weeks ago

    Smethwick, Sandwell, United Kingdom ST Selection Full time

    Direct Sales Manager Job DescriptionWe are seeking a highly motivated and experienced Direct Sales Manager to join our team at ST Selection. As a key member of our sales team, you will be responsible for leading and managing a team of sales executives, driving sales growth, and ensuring excellent customer service.Main Responsibilities:Lead and manage a team...

  • Sales Team Lead

    4 weeks ago

    Smethwick, Sandwell, United Kingdom ST Selection Full time

    Direct Sales Manager Job DescriptionWe are seeking a highly skilled and experienced Direct Sales Manager to join our team at ST Selection. As a key member of our sales team, you will be responsible for leading and managing a team of sales executives, driving sales growth, and ensuring excellent customer service.Main Responsibilities:Lead and manage a team of...

CRM and Sales Support Representative

3 months ago

Smethwick, Sandwell, United Kingdom DPDGroup UK LTD Full time
Company Overview
  • Employment Type: Permanent / 37.5 hours per week
  • Compensation: Approximately £25,400 per year
  • Work Location: Smethwick
  • Working Days: Monday to Friday, with shifts between 8:00am - 4:00pm and 10:00am - 6:00pm
  • Hybrid Work Model: 3 days in the office, 2 days remote
DPD is part of Geopost, a leading parcel delivery network in Europe, with a commitment to sustainability and a turnover nearing £2 billion. We strive to provide exceptional service, leverage advanced technology, and attract and retain top talent in the industry.

Role Overview

Our Sales and CRM Support Team Manager is seeking a dedicated Sales and CRM Support Agent to join our dynamic and supportive team at our Head Office in Smethwick.

As a Sales and CRM Support Agent, your primary responsibility will be to deliver outstanding assistance to our clients, Sales, Customer Relationship Managers, and Franchisees, ensuring all inquiries are handled with professionalism and efficiency.

Key Responsibilities
  • Manage inbound customer calls and emails with professionalism and efficiency, adhering to established service level agreements (SLAs)
  • Process customer pricing requests and provide relevant customs information
  • Address new customer account inquiries and input new sales leads into Salesforce
  • Complete new account documentation
  • Adjust quotes as necessary
  • Respond to incoming communications from Sales/Customer Relationship Managers/Franchisees and external clients, ensuring timely and professional responses
  • Handle customer maintenance requests in internal systems, including notifications and delivery actions
  • Process Salesforce request forms and communicate changes to relevant departments
  • Create and manage customer logins for the MyDPD shipping platform
  • Assist with customer stationery requests, verifying required quantities using Analytics
Candidate Profile

The ideal candidate will have a proven track record in administrative and customer support roles, preferably within a sales environment. The ability to thrive in a fast-paced setting is essential.

Your strong organizational, customer service, and computer skills will be fully utilized in this position. Additionally, you should possess:
  • Proficiency in Microsoft and G Suite applications; familiarity with Salesforce is a plus
  • Excellent verbal and written communication skills, along with a confident telephone demeanor
  • Experience managing high volumes of customer interactions
  • Attention to detail and the ability to produce high-quality work while managing time effectively
  • Commitment to the core values of DPD: Passion, Respect, Honesty, Flexibility, Hard Work, and Accountability
Additional Benefits

We recognize that our employees are the cornerstone of our success. We offer more than just a salary and job security, including:
  • Holiday trading options
  • Enhanced maternity and paternity leave
  • Complimentary life insurance of 4 times your salary upon joining the pension scheme
  • Free onsite parking for all staff
  • Health kiosks available at every location
  • Discounts from hundreds of retailers, including savings on supermarket shopping
  • Milestone days off to celebrate special occasions with family and friends
  • Free eye tests and assistance with glasses costs
Joining DPD not only offers job stability but also opportunities for career advancement. We are committed to recognizing and developing talent and promoting from within. As a growing organization, we provide numerous development and promotion opportunities.