3rd Line Infrastructure Specialist
4 weeks ago
About the Role:
We are seeking a highly skilled 3rd Line Infrastructure Engineer to join our team at Leidos. As a key member of our Operational Support team, you will be responsible for the operation and maintenance of Infrastructure across a variety of technologies, including RHEL, Microsoft Windows Server, Virtualisation, and Microsoft Stack Technologies.
Key Responsibilities:
- Responsible for the operation and maintenance of Infrastructure across a variety of technologies.
- Author and contribute towards the creation and ongoing maintenance of technical documentation and provide material to support the project work or the operational support service.
- Handle escalated issues from both 1st- and 2nd-line support.
- Investigate and resolve advanced hardware and software problems, performing Root Cause Analysis as required.
- Managing system upgrades, installations, and configurations.
- Collaborating with vendors and external support for specialised expertise.
- Providing guidance and mentoring to lower-level support staff.
Requirements:
- Excellent knowledge of Virtualized Environments such as VMware and Hyper-V.
- Excellent knowledge of Windows Server Environments, from Server 2003 – 2019, including OS build, AD, DNS, DHCP and GPO from design to implementation and support.
- Very strong Linus system administration skills (Ubuntu / CentOS).
- Good knowledge of TCP/IP and networking technologies including load balancing and firewalls.
- Good knowledge of Microsoft stack technologies such as SharePoint, Skype for Business / Teams, MS SQL, MS System Centre, Office365, MS Exchange & CLI tooling such as PowerShell.
- Good general knowledge of SAN storage technologies.
- Excellent analysis and problem solving skills, taking ownership of complex incidents ensuring these are resolved to the satisfaction of the customer.
- Possess excellent communication skills.
- Have experience of producing and updating technical documentation to a high standard.
- Ability to gain and hold security clearance.
What We Offer:
At Leidos, we are passionate about customer success, united as a team, and inspired to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance.
We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes:
- Contributory Pension Scheme
- Private Medical Insurance
- 33 days Annual Leave (including public and bank holidays)
- Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme)
Commitment to Diversity:
We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs.
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