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Front Desk Associate

2 months ago

Stansted, United Kingdom Radisson Blu Hotel Stansted Full time

About Us

Radisson Blu Hotel Stansted Airport is a leading hospitality company with a global presence, operating over 1,160 hotels in 95+ countries. Our brand promise is to deliver exceptional experiences to our guests, and we strive to create memorable moments for them.

Our Culture

At Radisson Blu Hotel Stansted Airport, we believe that our people are the heart of our business. We focus on creating a culture that empowers our employees to be their best selves, every day, everywhere, every time. We offer a competitive compensation and benefits package, including:

  • Special rates for our team members and their families while traveling and staying in our hotels
  • A wide range of development opportunities, including an individual development plan and unlimited access to learning modules and programs through our Radisson Academy
  • Contributory pension scheme and life assurance
  • Complimentary meal on duty
  • Uniform
  • Access to the Employee Assistance Programme through UNUM
  • Fantastic opportunities to progress
  • 28 days holiday for full-time team members
  • Free use of our leisure, pool, and gym facilities at off-peak times

The Front Desk Associate Role

Our front office team is the heart of the hotel, providing a warm welcome and happy smile to our guests. As a Front Desk Associate, you will be responsible for ensuring that all aspects of the guest journey and experience are delivered to the highest level. You will:

  • Be our guests' superhero, ensuring that all aspects of the guest journey and experience are delivered to the highest level
  • Exude patience, empathy, and have the personality to host the show
  • Work proactively to ensure guest satisfaction and the smooth running of the front office department

Qualities We Are Looking For

We are looking for a Front Desk Associate who is:

  • Flexible and has a positive attitude
  • Has an eye for detail
  • Is a creative problem-solver
  • Passionate about creating extraordinary service
  • Ability to work as part of a team to ensure guest satisfaction
  • Has strong verbal communication skills

What We Offer

As a Front Desk Associate at Radisson Blu Hotel Stansted Airport, you will join a team that is passionate about delivering incredible service. We offer a competitive compensation and benefits package, as well as opportunities for growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.