Lead AV Support Specialist
3 weeks ago
Full-time, Open-ended
The University of Stirling is seeking a Senior AV Analyst to enhance their Audio-Visual team. This position entails delivering technical assistance for AV systems throughout the institution, encompassing classrooms, lecture halls, conference rooms, and collaborative study areas. The successful applicant will possess extensive expertise in the AV domain and collaborate closely with IT support teams to ensure the AV systems are upheld to exemplary standards.
Key Responsibilities:
- Oversee the IT support operations for AV-related incidents and service requests
- Facilitate the ongoing development and enhancement of AV services and facilities
- Effectively communicate with users and maintain precise documentation
- Contribute to the functionality of the IT Service Desk
- Take initiative for personal learning and professional growth
Qualifications & Experience:
- Degree-level education or substantial experience in an AV technical capacity
- In-depth technical AV knowledge and experience in providing technical assistance
- Familiarity with fundamental network services and protocols
- Proficient in creating formal documentation and delivering outstanding customer service
Skills & Attributes:
- Demonstrated success in a collaborative team environment
- Exceptional communication and customer service abilities
- Highly organized and capable of maintaining composure in a dynamic setting
Desirable Qualifications & Experience:
- Relevant certifications in AV technologies
- Experience within the Higher Education sector
Behaviours and Competencies:
- Self-management and personal skill development
- Delivering exceptional service
- Problem-solving capabilities
- Adaptability to change
- Effective resource utilization
- Engagement with the broader context
- Commitment to personal and team development
- Collaboration and teamwork
- Achievement of results
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