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AV Systems Senior Consultant

2 months ago

Stirling, Stirling, United Kingdom University of Stirling Full time
Senior AV Analyst at University of Stirling

Full-time, Open-ended

The University of Stirling is seeking a Senior AV Analyst to enhance their AudioVisual team. This position is crucial for delivering technical assistance for AV systems throughout the institution, encompassing classrooms, lecture halls, conference rooms, and collaborative study areas. The successful applicant will possess extensive expertise in the AV sector and collaborate closely with IT support teams to uphold the AV facilities at an exceptional level.

Key Responsibilities:

  • Oversee the IT support operations for AV-related issues and service inquiries
  • Facilitate the ongoing enhancement and optimization of AV services and infrastructure
  • Engage effectively with users and maintain precise documentation
  • Contribute to the functionality of the IT Service Desk
  • Take initiative for personal learning and professional growth

Qualifications & Experience:

  • Degree-level education or substantial experience in a technical AV capacity
  • In-depth technical knowledge of AV systems and experience in providing support
  • Familiarity with fundamental network services and protocols
  • Proficient in creating formal documentation and delivering outstanding customer service

Skills & Attributes:

  • Demonstrated ability to work effectively within a team setting
  • Exceptional communication and customer service capabilities
  • Highly organized and able to maintain composure in a dynamic environment

Desirable Qualifications & Experience:

  • Relevant certifications in AV technologies
  • Experience in the Higher Education sector

Behaviours and Competencies:

  • Self-management and personal skill development
  • Delivering exceptional service
  • Problem-solving and solution-oriented approach
  • Adaptability to change
  • Effective resource utilization
  • Engagement with the broader context
  • Commitment to personal and professional development
  • Collaboration and teamwork
  • Achievement of results