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Senior AV Analyst

2 months ago

Stirling, Stirling, United Kingdom University of Stirling Full time
Job Title: Senior AV Analyst

Join the University of Stirling's AV team as a Senior AV Analyst and play a key role in delivering exceptional audio-visual support to our students, staff, and visitors.

About the Role

The Senior AV Analyst will be responsible for providing technical support and expertise in the design, implementation, and maintenance of audio-visual systems across the University. This includes teaching rooms, lecture theatres, meeting rooms, and social study spaces.

Key Responsibilities
  • Lead on the IT support function for AV-related incidents and service requests, ensuring timely and effective resolution.
  • Support the AV Team Leader in the continuous development and improvement of AV services and facilities, including the design and implementation of AV solutions.
  • Communicate effectively with users, ensuring accuracy, timeliness, and clarity in all spoken and written communications.
  • Maintain accurate records in the ITSM platform and other systems or databases.
  • Contribute to the operations of the IT Service Desk, including training and supporting colleagues, and undertaking regular shifts to maintain knowledge of the IT support function.
Requirements

To be successful in this role, you will need:

  • Substantial technical AV knowledge and a wide-ranging understanding of all types of AV equipment relevant to their duties.
  • Experience of providing technical support during teaching and conference events, or similar.
  • Working knowledge of basic network services and protocols relevant to modern AV systems, including AVOIP.
  • Demonstrable experience of writing formal documentation, including user support materials, and communicating across a broad range of channels.
  • Experience of delivering excellent customer service.
Desirable Criteria

Relevant qualifications or certifications, such as Control system programming (Crestron), Dante level 3, or Avixa CTS qualification, would be advantageous.

Experience of working in a second-line AV support role, with a helpdesk ticketing system, digital signage system, or in Higher Education, would also be beneficial.

Behaviours and Competencies

The role holder will be required to evidence that they can meet the qualities associated with the following behavioural competencies, as detailed within the AUA Competency Framework:

  • Managing self and personal skills
  • Delivering excellent service
  • Finding solutions
  • Embracing change
  • Using resources effectively
  • Engaging with the wider context
  • Developing self and others
  • Working together
  • Achieving results