Senior Administrative Operations Manager

3 weeks ago

Leeds, Leeds, United Kingdom St Gemma's Hospice Full time

Job Overview

This dynamic position is pivotal in delivering exceptional administrative assistance to the Chief Executive, the Board of Trustees, and the Leadership Team of the Hospice. The individual in this role will oversee a team of administrators and coordinators dedicated to providing top-tier support to the Board, the Hospice Leadership Team, and senior management.

Key Responsibilities

The successful candidate will assist the Chief Executive and other senior leaders while engaging in cross-hospice initiatives. A significant aspect of this role involves collaborating with the Hospice Leadership team and the Head of Business Administration on governance matters, including support for the Board and Committees.

About St Gemma's Hospice

St Gemma's Hospice is committed to delivering expert palliative and end-of-life care in a compassionate environment for countless local individuals annually. As a well-respected charity, St Gemma's plays a vital role in the community, offering a diverse array of specialized services to support patients, their families, and friends. A career with St Gemma's promises fulfillment in a supportive atmosphere, where over 300 staff members across a 4-acre site, 26 Charity Shops, and a Retail Hub collaborate to ensure that patients and their families receive the highest quality of care.

Job Duties

The individual in this role will proactively coordinate various meetings, workflows, and projects. This position is ideal for a self-motivated professional with administrative expertise who is eager to contribute to the Hospice's mission, indirectly benefiting our patients, caregivers, and families. Comprehensive training and development opportunities will be available for candidates who demonstrate the right attitude. Working alongside colleagues in the Business Administration team, the successful applicant will focus on continuous process enhancement, identifying, developing, and implementing best practices. The role requires the ability to effectively plan and organize workloads while leading and managing a high-performing team.

Candidate Profile

Experience

Essential

  • Proven senior administrative experience with substantial support for senior managers and their teams.
  • Experience in team management (either direct or virtual).
  • Proficient in data collection and analysis.

Desirable

  • Familiarity with organizational governance support.

Qualifications

Essential

  • GCSE at grade C or above or equivalent in English and Maths.

Desirable

  • A levels or equivalent qualifications.

Additional Requirements

Essential

  • Understanding of confidentiality standards, including GDPR principles.
  • Advanced proficiency in Microsoft Office: Outlook, Word, PowerPoint, Excel.
  • Strong organizational and planning abilities with meticulous attention to detail and a commitment to meeting deadlines.
  • Capacity to work independently and collaboratively, demonstrating excellent written and verbal communication skills.
  • Ability to engage effectively with stakeholders at all levels, both internally and externally, with a commitment to high-quality patient care and the Hospice's core values of compassion, aspiration, and professionalism.
  • Appreciation for diversity and recognition of the contributions of others.

Desirable

  • Knowledge of the healthcare sector.

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