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Senior Administrative Operations Manager
2 months ago
Job Overview
This dynamic position is pivotal in delivering exceptional administrative assistance to the Chief Executive, the Board of Trustees, and the Hospice Leadership Team. The successful candidate will oversee a team of administrators and coordinators dedicated to providing top-tier support to the Board of Trustees, Hospice Leadership Team, and senior management.
Key Responsibilities
The incumbent will collaborate closely with the Chief Executive and other senior leaders while engaging in cross-hospice project initiatives. A significant aspect of this role involves partnering with the Hospice Leadership team and the Head of Business Administration to ensure effective Hospice Governance, including support for the Board and Committees.
About St Gemma's Hospice
St Gemma's Hospice is renowned for delivering expert palliative and end-of-life care in a nurturing environment for countless local individuals annually. As a respected charity deeply embedded in the community, St Gemma's offers a diverse array of specialized services to assist patients, their families, and friends. A career with St Gemma's promises a fulfilling experience in a supportive atmosphere, where over 300 staff members across a 4-acre site, along with 26 Charity Shops and a Retail Hub, collaborate to ensure that patients and their families receive the highest quality of care.
Job Duties
The post holder will proactively coordinate various meetings, workflows, and projects. This role is well-suited for a self-motivated individual with substantial administrative experience who is eager to engage in the Hospice's mission, indirectly supporting our patients, caregivers, and families. Comprehensive training and development opportunities will be available for candidates demonstrating the right mindset. Working alongside others in the Business Administration team, the successful candidate will focus on continuous process enhancement, identifying, developing, and implementing best practices. The post holder will possess the capability to effectively plan and organize their workload while leading and managing a high-performing team.
Candidate Profile
Experience
Essential
- Significant experience in senior administrative roles, including extensive support for senior managers and their teams. Proven team management experience (either direct or virtual). Proficient in data collection and analysis.
Desirable
- Experience in supporting organizational governance.
Qualifications
Essential
- GCSE at grade C or above or equivalent in English and Maths.
Desirable
- A levels or equivalent qualifications.
Additional Criteria
Essential
- Comprehensive understanding of confidentiality requirements, including GDPR principles. Advanced proficiency in Microsoft Office applications: Outlook, Word, PowerPoint, Excel.
- Strong organizational and planning abilities with meticulous attention to detail, demonstrating a commitment to meeting deadlines and the capability to develop and implement effective systems and processes.
- Capacity to use initiative and work proactively, flexibly, both independently and as part of a team, with excellent written and verbal communication skills.
- Ability to collaborate effectively with stakeholders at all levels, both internally and externally. Commitment to high-quality patient care and support services, aligned with our Hospice values of compassion, aspiration, and professionalism.
- Appreciation for diversity and recognition of the contributions of others.
Desirable
- Familiarity with the healthcare sector.
