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ServiceNow Platform Manager

2 months ago

Hereford, Herefordshire, United Kingdom 00139 LEIDOS INNOVATIONS UK LTD. Full time

Job Summary:

We are seeking a highly skilled ServiceNow Administrator to join our team at Leidos Innovations UK Ltd. As a ServiceNow Administrator, you will be responsible for managing and maintaining the ServiceNow platform to ensure it operates efficiently and effectively.

Key Responsibilities:

  • Manage and maintain the ServiceNow platform, including upgrades, patches, and new releases.
  • Monitor system performance and ensure high availability and reliability.
  • Configure ServiceNow modules such as Incident, Problem, Change, Asset, and Configuration Management.
  • Customize ServiceNow applications and facilitate the rollout of new applications and modules.
  • Implement workflows, business rules, UI actions, and notifications.
  • Automate routine tasks to improve efficiency and reduce manual intervention.
  • Integrate ServiceNow with other enterprise systems using APIs, web services, and other integration tools.
  • Ensure data integrity and consistency across the platform and perform regular data audits.
  • Implement and enforce security policies and access controls.
  • Ensure compliance with organizational policies and industry standards.
  • Stay updated with the latest ServiceNow features, best practices, and industry trends.
  • Propose and implement improvements to the ServiceNow platform to enhance functionality and user experience.

Requirements:

  • ServiceNow Administrator Certification (CSA) is desirable.
  • Additional certifications in ServiceNow modules (ITSM, CSM, ITOM, etc.) are preferred but training is available.
  • Proven experience as a ServiceNow Administrator would be preferred.
  • Strong understanding of ITIL/ITSM principles.
  • Proficient in JavaScript, HTML, CSS, and other relevant scripting languages.
  • Experience with REST/SOAP APIs and integration tools.
  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.

Additional Considerations:

Due to the nature of this position, we require you to be eligible to achieve DV clearance. As a result, you should be a British Citizen and have resided in the UK for the last 10 years.

What We Offer:

At Leidos, we are passionate about customer success, united as a team, and inspired to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance.

We provide an employment package that attracts, develops, and retains only the best in talent. Our reward scheme includes:

  • Contributory Pension Scheme
  • Private Medical Insurance
  • 33 days Annual Leave (including public and privilege holidays)
  • Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays, and a cycle to work scheme)
  • Dynamic Working

Commitment to Diversity:

We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages, please let us know, and we will respond in a way that best fits your needs.