ServiceNow Administrator

Job Summary:

We are seeking a highly skilled ServiceNow Administrator to join our team at Leidos. As a ServiceNow Administrator, you will be responsible for managing and maintaining the ServiceNow platform to ensure it operates efficiently and effectively.

Key Responsibilities:

• Manage and maintain the ServiceNow platform, including upgrades, patches, and new releases.
• Monitor system performance and ensure high availability and reliability.
• Configure ServiceNow modules such as Incident, Problem, Change, Asset, and Configuration Management.
• Customize ServiceNow applications and facilitate the rollout of new applications and modules.
• Implement workflows, business rules, UI actions, and notifications.
• Automate routine tasks to improve efficiency and reduce manual intervention.
• Integrate ServiceNow with other enterprise systems using APIs, web services, and other integration tools.
• Ensure data integrity and consistency across the platform and perform regular data audits.
• Implement and enforce security policies and access controls.
• Ensure compliance with organizational policies and industry standards.

Requirements:

• ServiceNow Administrator Certification (CSA) is desirable.
• Additional certifications in ServiceNow modules (ITSM, CSM, ITOM, etc.) are preferred but training is available.
• Proven experience as a ServiceNow Administrator would be preferred.
• Strong understanding of ITIL/ITSM principles.
• Proficient in JavaScript, HTML, CSS, and other relevant scripting languages.
• Experience with REST/SOAP APIs and integration tools.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.

What We Offer:

At Leidos, we offer a competitive salary and benefits package, including a contributory pension scheme, private medical insurance, and 33 days annual leave. We also offer flexible working arrangements and a dynamic work environment.

Why Join Us:

Leidos is a global science and technology solutions leader working to solve the world's toughest challenges in the defence, intelligence, homeland security, civil, and health markets. We are passionate about customer success and united as a team, we are bound together by our conviction that ethics and integrity is core to how we operate.