ServiceNow Platform Manager
4 weeks ago
ServiceNow Administrator Role
Leidos is seeking a skilled ServiceNow Administrator to join our team. As a ServiceNow Administrator, you will be responsible for managing and maintaining the ServiceNow platform to ensure it operates efficiently and effectively.
Key Responsibilities:
- Manage and maintain the ServiceNow platform, including upgrades, patches, and new releases.
- Monitor system performance and ensure high availability and reliability.
- Configure ServiceNow modules such as Incident, Problem, Change, Asset, and Configuration Management.
- Customize ServiceNow applications and facilitate the rollout of new applications and modules.
- Implement workflows, business rules, UI actions, and notifications.
- Automate routine tasks to improve efficiency and reduce manual intervention.
- Integrate ServiceNow with other enterprise systems using APIs, web services, and other integration tools.
- Ensure data integrity and consistency across the platform and perform regular data audits.
- Implement and enforce security policies and access controls.
- Ensure compliance with organizational policies and industry standards.
- Stay updated with the latest ServiceNow features, best practices, and industry trends.
- Propose and implement improvements to the ServiceNow platform to enhance functionality and user experience.
Requirements:
- ServiceNow Administrator Certification (CSA) is desirable.
- Additional certifications in ServiceNow modules (ITSM, CSM, ITOM, etc.) are preferred but training is available.
- Proven experience as a ServiceNow Administrator would be preferred.
- Strong understanding of ITIL/ITSM principles.
- Proficient in JavaScript, HTML, CSS, and other relevant scripting languages.
- Experience with REST/SOAP APIs and integration tools.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
What We Offer:
At Leidos, we offer a competitive salary and benefits package, including a contributory pension scheme, private medical insurance, and 33 days annual leave. We also offer a dynamic working environment and opportunities for career growth and development.
Leidos is an Equal Opportunities Employer:
We welcome applications from all qualified candidates and are committed to diversity and inclusion in the workplace.
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