Retirement Housing Officer
7 days ago
Role Overview
We are seeking a Retirement Housing Officer to join our team based in Hereford. As a key member of our team, you will be responsible for providing a housing and tenancy management service to maximise tenancy sustainment.
Key Responsibilities
- Provide regular and flexible customer contact for residents, offering practical and preventative support and advice.
- Signpost to specialist care and support services to maximise wellbeing, social interaction, and minimise isolation.
- Conduct effective building management, including property inspections, risk assessments, H&S monitoring, and compliance checks.
- Respond, investigate, and take timely action to reported breaches of tenancy/leasehold agreements.
Requirements
- Customer-focused approach with experience of working with customers to solve complex issues.
- Awareness of working with vulnerable adults is desirable.
- Excellent interpersonal skills and ability to communicate with people from diverse backgrounds.
- Confidence using digital devices, ICT software, and systems.
- Driving license and use of own vehicle required due to travel to offices and other facilities.
- Enhanced DBS check required for this role.
Benefits
- 28 days annual leave (pro rata) with opportunity to buy and sell leave.
- Family-friendly policies.
- Medicash health plan membership for all employees.
- Non-contributory Health & Wellbeing plans with cashback for dental, optical, physio, and complementary therapies.
- Reward & Recognition scheme with retailer discounts and cashback.
- Pension Salary Sacrifice contribution scheme with employer contributions of up to 12%.
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