Retirement Housing Officer

7 days ago


Hereford, Herefordshire, United Kingdom Platform Housing Group Full time

Role Overview

We are seeking a Retirement Housing Officer to join our team based in Hereford. As a key member of our team, you will be responsible for providing a housing and tenancy management service to maximise tenancy sustainment.

Key Responsibilities

  • Provide regular and flexible customer contact for residents, offering practical and preventative support and advice.
  • Signpost to specialist care and support services to maximise wellbeing, social interaction, and minimise isolation.
  • Conduct effective building management, including property inspections, risk assessments, H&S monitoring, and compliance checks.
  • Respond, investigate, and take timely action to reported breaches of tenancy/leasehold agreements.

Requirements

  • Customer-focused approach with experience of working with customers to solve complex issues.
  • Awareness of working with vulnerable adults is desirable.
  • Excellent interpersonal skills and ability to communicate with people from diverse backgrounds.
  • Confidence using digital devices, ICT software, and systems.
  • Driving license and use of own vehicle required due to travel to offices and other facilities.
  • Enhanced DBS check required for this role.

Benefits

  • 28 days annual leave (pro rata) with opportunity to buy and sell leave.
  • Family-friendly policies.
  • Medicash health plan membership for all employees.
  • Non-contributory Health & Wellbeing plans with cashback for dental, optical, physio, and complementary therapies.
  • Reward & Recognition scheme with retailer discounts and cashback.
  • Pension Salary Sacrifice contribution scheme with employer contributions of up to 12%.


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